Housekeeping Manager - Equestrian Hotel

The Housekeeping Manager is responsible for supporting the daily shift operations of the housekeeping department at the Equestrian Hotel. This role ensures that property guestrooms, public spaces, and employee areas are clean, well-maintained, and meet the highest standards of quality and cleanliness. The Housekeeping Manager conducts inspections, assesses staff performance, and enforces corrective actions to uphold property standards. 

Primary Responsibilities:

• Perform other duties as assigned by Management.
• Maintain standard of cleanliness and consistent guest experience
• Assist in recruiting, training, supervising, and evaluating housekeeping staff.
• Maintain positive employee relations to include coaching, counseling, employment status
• changes (transfer, promotion), on-going training, and development according to Columbus Hospitality’s Policy and Procedure.
• Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to standards.
• Address and resolve any housekeeping-related guest complaints promptly and professionally.
• Conduct regular team meetings to communicate expectations, provide updates, and foster collaboration.
• Ensure all Associates have proper supplies, equipment, and proper uniforms.
• Monitor inventory levels of cleaning supplies, linens, and guest amenities; order replacements as needed.
• Assist in purchasing based on Cost Per Occupied Room and keep within budget based on variable business levels.
• Manage daily housekeeping shift operations, ensures efficient operations and compliance with safetyregulations and promote a safe working environment. 
• Inspects guestrooms daily and provide feedback to staff.
• Collaborate with the maintenance team to identify and address repair or maintenance needs.
• Track and report on key performance metrics, such as room turnover time and guest satisfaction scores.
• Oversee the scheduling to ensure adequate staffing is in place keeping within budget restraints and established productivity standards.
• Maintain a flexible work schedule including Nights, Weekends, and Holidays.
• Collaborate with other departments, including Front Office, Food and Beverage, and Maintenance, to ensure seamless guest experiences.
• Maintain open and effective communication with the laundry department to manage inventory and supply levels of linens.
• Train staff on proper handling and disposal of chemicals and cleaning materials.
• Create S.O.P.’s and revise existing ones as needed.
• Perform other duties as assigned by Management. 

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position. 

• Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Vision abilities required by this job include close vision.
• Associate must talk and hear.
• Associate may have to lift up to 50 pounds.

Qualifications, Education, Experience, Skills, and Abilities:

• 5 years management experience with at least 3 years in Luxury Hotel housekeeping management.
• Previous Experience in a large 4-diamond property.
• Effective verbal and written communication skills.
• Accurate and attentive to detail.
• Problem solving.
• Computer knowledge.
• Understand forecast and reports.
• Properly implements new programs.
• Good listener.
• Demonstrates ability to assist and support others. 

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.