What are the responsibilities and job description for the Lead On-Site Delivery Attendant FT position at World Equestrian Center Ocala?

The World Equestrian Center Resort Outlet Restaurants are seeking a highly motivated and service-oriented Lead On-Site Delivery Attendant to oversee and optimize food delivery operations across the resort. This leadership role is responsible for ensuring timely, accurate, and high-quality deliveries while maintaining exceptional service standards. The ideal candidate will possess strong leadership skills, operational expertise, and a customer-focused mindset. They will also be responsible for supervising the delivery team, implementing efficiency strategies, and ensuring compliance with food safety and transportation regulations.

Essential Functions :

Lead and coordinate the on-site delivery team, ensuring efficiency, accuracy, and excellent customer service.
Oversee delivery logistics, optimizing routes and delivery schedules to improve speed and efficiency.
Ensure compliance with all food safety, handling, and temperature control guidelines.
Train, mentor, and coach delivery staff to maintain high performance and service standards.
Monitor and maintain cleanliness, organization, and operational safety of delivery vehicles and carts.
Collaborate with restaurant and event teams to ensure seamless coordination of food deliveries across the resort.
Communicate and enforce safety protocols for resort navigation, vehicle operation, and food transportation.
Address and resolve customer concerns, ensuring prompt and professional service recovery.
Manage inventory and supply needs for the delivery operation, ensuring all necessary equipment is available.
Conduct regular maintenance checks on delivery vehicles and carts to ensure operational readiness.
Analyze performance data and develop strategies for continuous improvement.

Qualifications & Skills :

Previous experience in food delivery, logistics, or hospitality management preferred.

Strong leadership and team management skills with the ability to motivate and develop staff.

In-depth knowledge of food safety regulations and handling procedures.

Excellent problem-solving and organizational skills to oversee multiple deliveries and priorities.

Strong interpersonal and communication skills to foster collaboration and customer satisfaction.

Proficiency in using technology for route planning, scheduling, and operational tracking.

Valid driver’s license with a clean driving record.

Physical Requirements :

Ability to lift up to 50 lbs. occasionally.

Ability to stand and walk for extended periods.

Comfortable working in a fast-paced environment with shifting priorities.

Work Environment & Schedule :

Full-time, on-site role within the World Equestrian Center property.

Flexible availability required, including weekends and holidays.

Role involves outdoor deliveries in various weather conditions.

The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to delivering exceptional guest experiences in a positive and supportive work environment. We prioritize work-life balance and professional development opportunities for our team members.

We are proud to be a Drug-Free Workplace / EOE. All applicants must successfully pass a background check prior to employment.

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Lead On-Site Delivery Attendant FT

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