Supervisor for Home Away/Crownwood

The World Equestrian Center - is seeking to add a Supervisor for Home Away/Crownwood to join our team!

The Facilities/Housekeeping Supervisor assists the Facilities Department (Home Away from Home/Crownwood) in directing, supervising, and maximizing the efforts of the entire Department to ensure compliance with all standards of customer satisfaction, cleanliness, productivity, and efficiency set. This leadership position supports the Director Environmental Service and Facilities Manager in ensuring that facilities at the World Equestrian Center are cleaned to expectations daily.

Primary Responsibilities:

• Assist the Facilities/Housekeeping Department in training of all associates in the department.
• Ensure all areas of the property are clean according to the World Equestrian Center’s standards. This must include, but not limited to, units, public spaces, outdoor areas, offices, etc.
• Assist the leadership team in a continuous and progressive general clean program for all guest units and areas of the property.
• Assist the leadership team in maintaining a comprehensive program to generate work orders for the Engineering Department.  
• Inspect units and facilities to ensure all standards of cleanliness and maintenance are satisfactory on a regular basis.
• Ensure department employees always wear proper designated uniforms.
• Promote aggressive hospitality service among all members of the department.
• Assist in monitoring customer service ratings and direct efforts to maintain proper standards.
• Have complete knowledge of all policies, standards, and procedures of the department.
• Apply all coaching and counseling techniques in accordance with progressive disciplinary policy.
• Clean units and or facility as required by Management.          
• Be familiar with the World Equestrian Center services, amenities, and outlets.
• Maintain cleanliness of work area.
• Available for work assignments outside of associate’s customary work schedule.  This may include evenings, overnight, weekends and holidays.
• Adherence to all safety rules and regulations.
• Compliance with all World Equestrian Center policies and procedures as described and communicated by management.
• Carry out all reasonable requests by Management of which the associate can perform.
• Ensure the execution of the property’s preventative maintenance program.
• Engineer reports daily to supervisor and coordinates work scheduled.
• The supervisor reports any issue and coordinates with landscaping company. 

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.  This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position

• Associate must be able to work on feet for up to 8 hours a day.
• Associate must be able to sit in the same position for up to 8 hours a day consecutively.
• Associate may have to stand walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Associate is often required to sit and use his or her hands and fingers, to handle or feel.
• Associate may have to lift up to 50 pounds.
• Vision abilities required by this job include close vision.
• Associate must talk and hear.

Qualifications, Education, Experience, Skills, and Abilities:

• Must be able to understand and write English.
• Report for work in a well-groomed manner, uniform worn to standard, name tag on.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

The World Equestrian Center - Ocala  is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.