What are the responsibilities and job description for the Night Auditor position at World Equestrian Center Wilmington?
The beautiful World Equestrian Center, located in Wilmington Ohio, is looking for a Full time Night Auditor to join our team!
The Night Auditor is a front desk position with primary responsibility of customer service, posting charges, and closing out the day. The hours would be 5p-1a and would include weekends.
Primary Responsibilities:
The following are highlight items and not meant to be all-inclusive of this position:
- Greet, register, and assign rooms to guests
- Responsible for issuing room keys and important information to guests
- Responsible for making lodging reservations and checking lodging availability
- Verifies credit card authorization or collect cash payment for all guests
- Answer telephone line and transfer to proper departments or guest rooms
- Review guest accounts and charges upon guest check-out
- Stocking, inventory and cashiering of guest marketplace
- Seasonal golf cart reservations and ensures all required forms are completed by guests
- Be familiar with daily events
- Constant contact with housekeeping and maintenance departments with guest issues or concerns
- Ensure complete guest satisfaction
- Ensuring daily checklists are completed
- Completes any direct assignment from Manager
- Balance credit card and cash paperwork for entire day
- Process credit cards for Settlement
- Close out day for facility and print reports
- Insert information from day end reports into spreadsheets for General Manager and Ownership
Qualifications, Education, Experience, Skills, and Abilities:
- Previous hospitality/service industry experience preferred
- Strong oral communication skills
- Ability to maintain a professional and courteous behavior at all times
- Strong computer skills
- Ability to work in high paced environment
- Strong Customer Service skills
- Ability to Multitask
The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.