Learning and Development HR Manager (L&D)

Job Description

Reports to: Assistant Director of Human Resources

Classification: Exempt

Job Type: Full Time

Location: World Equestrian Center Ocala

Job Summary

World Equestrian Center is a premier destination for equestrian sports and luxury hospitality. Located in Ocala, Florida, WEC combines world-class event facilities with fine dining, upscale accommodations, and exceptional service. At WEC, our team members are the heart of our success, and we are committed to creating a collaborative and dynamic work environment where talent can thrive.

The Human Resources Manager specializing in Learning and Development (L&D) is a critical role focused on designing, implementing, and managing training programs that support the organization’s onboarding process, luxury service model, job safety, and other hospitality-driven learning initiatives. This position will establish the foundation for a learning culture, ensuring all programs align with organizational goals and foster excellence in service delivery.

The HR Manager – L&D collaborates with leaders across departments to facilitate training sessions, develop content, and identify opportunities for continuous improvement. Additionally, the role oversees compliance with mandatory training requirements, tracks attendance, and provides regular reporting to ensure accountability. As a new position within the company, the HR Manager – L&D will play a pivotal role in shaping the organization’s culture and driving engagement through effective learning initiatives.

Key Responsibilities

Learning and Development Program Management

• Design, implement, and manage onboarding programs that set new hires up for success and align with the company’s culture and values.
• Develop and oversee training programs that support the luxury service model, job safety, and other hospitality-driven L&D initiatives.
• Identify opportunities to incorporate leaders and subject matter experts into training facilitation, fostering cross-departmental collaboration.
• Create and maintain a library of training resources, materials, and job aids for team members and leaders.
• Evaluate the effectiveness of learning programs through feedback, assessments, and performance metrics, and implement improvements as needed.
  
  

Compliance and Tracking

• Ensure compliance with all mandatory training requirements, including regulatory and safety training.
• Track attendance and completion of training programs, maintaining accurate records for reporting and compliance purposes.
• Provide regular updates to the Assistant DHR and leadership team on L&D initiatives, progress, and outcomes.
  
  

Collaborative Leadership

• Partner with department leaders to identify training needs, develop customized solutions, and encourage active participation in learning initiatives.
• Serve as a resource and advisor to leaders on best practices for training and development within their teams.
• Act as a champion for the company’s culture by integrating core values into all learning and development efforts.
  
  

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field or experience equivalent.
• 2 years of experience in learning and development, training design, or leadership role with proven experience in training and developing others, preferably within the hospitality industry.
• Proven ability to design and implement engaging training programs and initiatives.
• Strong understanding of luxury service standards and hospitality best practices.
• Excellent project management and organizational skills, with the ability to manage multiple initiatives simultaneously.
• Proficiency in learning management systems (LMS) and other training tools.
• Exceptional communication, facilitation, and interpersonal skills.
• Strong analytical and reporting abilities to measure training effectiveness and compliance.
  
  

Key Competencies

• Training Design & Implementation
• Compliance & Record-Keeping
• Leadership Collaboration
• Hospitality & Service Excellence
• Culture Building
  
  

Why Join Us? As the Human Resources Manager – Learning and Development, you will have the unique opportunity to shape the organization’s learning culture from the ground up. By developing impactful training programs and fostering a culture of continuous improvement, you will play a vital role in driving team member engagement, excellence in service, and organizational success.

Travel

Local and regional travel is required resulting in overnight trips. This position requires the successful candidate to have a valid Driver’s license. The successful candidate would have to provide proof that s/he has a valid driver’s license upon being hired.

The World Equestrian Center, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Join us and help shape the future of luxury hospitality at the World Equestrian Center!