What are the responsibilities and job description for the Account Manager position at World Group?
About World Group:
World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.
We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!
About ContainerPort Group:
ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.com
About This Role:
ContainerPort Group, a World Group company, is currently looking for an adaptive and versatile person to join our family as an Account Manager to join our growing offices in Memphis!
The Account Manager is responsible for providing customer support to our valued clients, while assisting in growing the ContainerPort Group customer base, and will communicate with outside customers as well as internal departments. Does this sound like you or fit your experience? Get in touch with us by applying here.
Duties and Responsibilities
- Coordinating with internal teams on customer’s logistical needs and updates
- Follow-up with customers regarding current and projected availability
- Coordinate daily with other account managers, directors, and internal teams
- Daily order updates in TMS software for customer shipments
- Utilize Salesforce to record and document customer records
- Daily review of non-invoice report with account managers
- Other duties as assigned
Education and Experience:
- High School Diploma Require
- At least 2-3 years of account management experience preferred
- Possesses a high degree of initiative
- Excellent customer service and interpersonal skills
- Above average communication skills (verbal, written) required using different tools (text, email, phone, video)
- Effective communication with cross-functional stakeholders
- Attention to detail
- Must be computer literate and able to use the Microsoft Office Suite
- Ability to multi-task in a dynamic work environment
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.
- Regularly required to talk and hear
- Ability to sit for extended periods of time
- Ability to perform desk-based computer tasks
Working Conditions
- Normal office working conditions with medium noise level in an open environment
- Ability to work outside normal business hours, as needed
- Hybrid work schedule
Benefits/Perks:
- Competitive compensation
- Comprehensive Benefits package:
- Medical, Prescription, Dental, Vision
- Life, AD&D, & Disability insurance
- Employee Assistance Program
- Financial planning
- 401(k) plan with up to 6% company match
- Paid Time Off
- Flexible work arrangements
- Internal Mobility & professional development opportunities
- Tuition assistance
- Bonus Eligibility
