Vessel Operations Specialist

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

About This Role:  

World Group is currently looking for a highly motivated multitasker to join our family as a Vessel Operations Specialist for our growing world headquarters in Rocky River, Ohio! 

The Vessel Operations Specialist is responsible for overseeing vessels and providing support to vessels, both incoming and departing. Does this sound like you or fit your experience? Get in touch with us by applying here. 

Duties and Responsibilities: 

• Oversee vessels while in port
• Send cargo documents to the proper people and send out the Notice of Arrival to the customs
  brokers
• Send steamship releases to the terminals once the cargo is cleared
• Send out ETA notices of vessels
• Notify local CBP of upcoming vessels, pay the CBP & APHIS fees prior to the vessel arriving,
  arrange for crew inspections with CBP, and complete CBP paperwork once the vessel arrives
• Upon arrival, monitor the vessel daily for any needs and send out discharge/loading updates
• Keep the pilots properly updated and order any required tugs for arrival and departure

Qualifications:

• Excellent communication skills, both verbal and written
• Customer service experience
• Ability to multitask is required
• Computer skills including Microsoft Office Suite and Outlook

Education and Experience: 

• High School Diploma or GED required
• Excellent communication skills, both verbal and written
• Customer service experience
• Ability to multitask is required
• Computer skills including Microsoft Office Suite and Outlook

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

• Occasionally ascends/descends ladders, stairs, and ramps to access and exit vessels
• Must be able to lift and carry 50lbs
• Constantly works in vessels with varying temperature conditions and occasionally works outdoors with wide range in temperatures
• The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.
• Must be able to constantly operate a computer and other office equipment 

Working Conditions 

Normal office working conditions as well as working outside in various weather conditions at the ports.  

Benefits/Perks: 

• Competitive compensation
• Comprehensive Benefits package:
  • Medical, Prescription, Dental, Vision
  • Life, AD&D, & Disability insurance
  • Employee Assistance Program
  • Financial planning
• 401(k) plan with up to 6% company match
• Paid Time Off
• Flexible work arrangements
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility