What are the responsibilities and job description for the Front Desk Associate position at World Gym?
Overview
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-ins efficiently while maintaining accuracy in guest records.
- Respond to guest inquiries and provide information about rates, classes and amenities.
- Handle sales, cancellations, and modifications of memberships.
- Address guest concerns or complaints promptly and professionally, ensuring guest satisfaction.
- Maintain the cleanliness and organization of the front desk area.
Skills
- Strong customer service skills with a focus on guest relations.
- Previous experience in gym or fitness area is preferred.
- Proficiency in handling phone systems and demonstrating excellent phone etiquette.
- Ability to communicate effectively with guests from diverse backgrounds; multilingual skills are a plus.
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
- A friendly demeanor with the ability to work well under pressure in a team-oriented environment.
Join us as we strive to provide an unforgettable experience for our guests!
Job Type: Part-time
Pay: From $9.00 per hour
Expected hours: 20 – 30 per week
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Beaumont, TX 77706 (Required)
Ability to Relocate:
- Beaumont, TX 77706: Relocate before starting work (Preferred)
Work Location: In person
Salary : $9
