Demo

Service Advisor

World Hyundai Matteson
Matteson, IL Full Time
POSTED ON 3/18/2025
AVAILABLE BEFORE 5/17/2025

World Hyundai Matteson is in need of one Service Advisor to assist with our busy shop. We have been growing rapidly and need a quality individual to add to the team immediately. We are currently adding several bays to our store and will be busier than ever.

RESPONSIBILITIES:

  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Utilize all software and texting tools and company required word tracks
  • Maintain metrics that are set forth by the dealership and the OEM
  • Must be able to sell the required number of details, flushes, nitrogen services and more on a weekly basis
  • Increase customer satisfaction by building customer relations.
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Increase profitability by maximizing sales & execute retail promotions
  • Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times
  • Maintain 100% communication with all guests on the status of their vehicle

REQUIREMENTS:

  • Ability and desire to sell products in a professional way. Willingness to follow successful processes and procedures to maximize results for the dealership.
  • Must be willing to make all efforts in CSI
  • Accredited training in service advisor skills, customer satisfaction and quality control.
  • Automotive service advisor experience.
  • Ability to concentrate and accomplish tasks despite interruptions.
  • Ability to perform a variety of tasks simultaneously.
  • Must use a detailed route sheet to keep guests informed about their vehicles
  • Dealertrack experience
  • X Time experience helpful
  • ASR Pro experience helpful

Job Type: Full-time

Pay: $72,000.00 - $92,000.00 per year

Benefits:

  • 401(k)
  • Employee discount
  • Health insurance
  • Health savings account
  • Referral program

Shift:

  • 8 hour shift

Experience:

  • Dealership Service: 1 year (Required)

Work Location: In person

Salary : $72,000 - $92,000

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