Field Services Support Rep II

Job Overview

As a Field Services Advanced Specialist I CIP at Ricoh Technology Services, you will be an integral part of our technical team, delivering exceptional service and support for our advanced product range. Your expertise will be essential in upholding our commitment to outstanding customer satisfaction and operational efficiency in the field.

Key Responsibilities

• Deliver premier service and support for our sophisticated product offerings.
• Ensure customer satisfaction is maintained at the highest levels.
• Diagnose and resolve technical issues in the field effectively.
• Collaborate with team members to improve service delivery efficiency.
  
  

Required Skills

• Strong technical troubleshooting capabilities.
• Exceptional customer service and communication skills.
• Proficiency in utilizing various technical tools and software.
• Ability to work autonomously as well as part of a team.
  
  

Qualifications

• Previous experience in a technical support capacity is required.
• Strong problem-solving aptitude.
• Flexibility to adapt to evolving technologies and customer requirements.
• An associate’s degree in a relevant field or equivalent experience is preferred.
  
  

Career Growth Opportunities

This position offers significant opportunities for professional development and career advancement within Ricoh Technology Services, with a focus on enhancing technical skills while supporting your career aspirations.

Company Culture And Values

Ricoh Technology Services promotes a culture of collaboration and innovation, emphasizing the importance of customer satisfaction in all service aspects. We encourage our employees to contribute ideas and work together in a positive environment, fostering both personal and professional growth.

Employment Type: Full-Time