Clinical Services Manager

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

The Clinical Services Manager leads World Relief Durham’s mental health initiative and collaborates with the Health and Wellness Manager and Resettlement Director to ensure successful and compliant execution the Support for Trauma Affected Refugees (STAR), Preferred Communities (PC) and Refugee Health Promotion (RHP) programs.  The Clinical Services Manager provides individual therapeutic services, supervises WRD’s clinical team and is responsible for continuous monitoring, evaluation and reporting of program outcomes.  Up to half of the Manager’s time will be spent in direct client services.

• This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
• Ensures clinical mental health team meets annual service goals as defined by contracts held with public and private funders, including, but not limited to, ORR and the State Refugee Office.
• Provide creative leadership to the mental health team to successfully navigate obstacles and increase equitable access to mental health services for immigrant newcomers in the community, with specific attention to equity in services to populations experiencing known biases or increased obstacles to access. 

• Provide direct leadership to WRD’s clinical mental health team, including clinical supervision and ongoing professional coaching.
• Participate in ongoing monitoring and evaluation of program performance to ensure excellence in program administration, ongoing program improvement and non-duplication of services.
• Oversee the timely and accurate collection of quantitative and qualitative data for the purpose of reporting program performance to federal and state funders. 
• Provide therapeutic services to eligible individuals, couples, and families.
• Specific services include but are not limited to individualized treatment plans and individual, group or family therapy interventions.
• Collaborate with the Resettlement Director to plan and implement program development and improvements each fiscal year to ensure professional growth in best practices for mental health services at WRD and increasing depth and/or breadth of impact.
• Oversee and/or conduct the onboarding, training and supervision of MSW interns who participate in core program services at WRD. 
• Nurture referral network of culturally competent providers able to receive service referrals and provide linguistically appropriate, trauma informed mental health services for immigrant clients who are not able to be immediately enrolled in services at WRD.
• Participate in regional collaborations to promote mental health services and access for refugee and immigrant clients.
• Effectively utilize both in person and telephonic interpretation for the provision of therapeutic services.
• Coordinate with NC AHEC and World Relief’s Medicaid working group to continue exploring WRD next steps for reimbursement.
• Maintain professional competency through continuing education on refugee and immigrant mental health through attendance at appropriate conferences, workshops, and trainings.
• Other duties as assigned.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document

• Training/expertise in therapeutic interventions to provide clinical services to survivors of trauma, including, but not limited to TF-CBT and NET therapy.
• Training/expertise in family therapy including but not limited to family systems approach.

• Valid driver’s license, regular access to vehicle, and ability/willingness to drive clients to appointments 
• Experience supervising a team of at least 2-3 direct reports
• Experience in program management, including internal monitoring and evaluation to ensure compliance with funding mandates.
• Experience using Electronic Medical Record (EMR) systems to maintain service records and examine aggregate client data.   

• Flexible schedule for occasional work during early mornings, late evenings (2-3 times/month) or weekends (2-3 times/year) 

• At least five years’ professional experience as a licensed clinician
• At least two years’ professional experience providing clinical services to immigrants and/or multi-cultural populations
• At least three years’ experience providing clinical supervision to MSW students and/or LCSWA clinicians.
• Advanced degree and licensure in a field related to Mental Health, Clinical Social Work, or Human Services required [e.g. Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Clinical Mental Health Counselor (LCMHC)].
• Bilingual proficiency: Arabic, Dari, Farsi, Pashto, Spanish, Swahili, Tigrinya, or Urdu.
• Highly self-motivated with strong follow-through and problem-solving skills 
• Strategic thinker with natural aptitude for creative engagement to refine service rhythms to meet program goals. 
• Highly flexible with ability to productively engage and overcome obstacles in a dynamic setting
• Demonstrated strong ability to prioritize, multi-task, problem solve, organize, and attend to detail
• Demonstrated ability to work well on team in a synergistic work environment 

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Salary : $30 - $32