What are the responsibilities and job description for the Omni-Channel Merchandising Manager position at World Triathlon Corporation?
The IRONMAN Group operates a global portfolio of events that includes the IRONMAN® Triathlon Series, the IRONMAN® 70.3® Triathlon Series, 5150™ Triathlon Series, the Rock ‘n’ Roll® Running Series, IRONKIDS®, World Triathlon Championship Series, Epic Series™ mountain bike races including the Absa Cape Epic®, road cycling events including UTMB®, and other multisport races.
The IRONMAN Group is the largest operator of mass participation sports in the world and provides more than a million participants annually with the benefits of endurance sports through the company’s vast offerings. Since the inception of the iconic IRONMAN® brand and its first event in 1978, athletes have proven that ANYTHING IS POSSIBLE® by crossing finish lines around the world. Beginning as a single race, The IRONMAN Group has grown to become a global sensation with hundreds of events across 55 countries. For more information about The IRONMAN Group visit: www.ironman.com.
At The IRONMAN Group, our mission is to celebrate the power of the human spirit, fulfill dreams and uplift communities by organizing world-class events and extraordinary VIP athletic experiences, globally. We accomplish this through our amazing staff across the globe who are committed to our core values - Heart, Excellence, Ambition, Respect and Teamwork (HEART).
General Summary
IRONMAN is seeking an Omni-Channel Merchandising Manager to own eCommerce, registration platform, B2B and other merchandise channel specific revenue opportunities. This role will be focused on enhancing product assortments, best practices, and customer experience to drive revenue growth in these channels. This role requires a hands-on manager, someone driving strategy and day-to-day coordination across merchandise sales channels.
Principal Duties and Responsibilities
Essential Functions:
- Own channel specific merchandising strategies across eCommerce, registration platform, and B2B merchandise sales channels. Identify the most suitable products based on location, target customer, and timing to drive merchandise revenue and conversion.
- Determine product mix. Determine the optimal product mix to meet customer needs and maximize sales. This includes product variety, pricing, and inventory levels.
- Assist with weekly sales performance analysis to identify areas of opportunity.
- Work cross-functionally with product development and planning teams to ensure execution and follow through on channel specific product strategies.
- Set and maintain Consumer Experience Standards across channels including visual merchandising, copy, imagery, and marketing assets.
- Partner with marketing team to develop and execute marketing strategies across digital platforms including paid and organic campaigns.
- Manage day-to-day eCommerce experience across all eCommerce channels conducting site walkthroughs to discover any errors, amend and manage issues.
- Provide thought leadership, innovation, and process optimization initiatives to enhance channel specific merchandise strategies.
- Partner with IT and service teams to develop technical features necessary to achieve results including endless aisle level of service.
- Oversee merchandise customer service assisting with thoughtful and meaningful responses to our customers, monitoring response time and team productivity.
- Responsible for regional rollout across North America, EMEA, & Oceania.
- Proven team player with ability to coach and manage direct reports.
- Any other tasks or special projects as assigned.
Requirements
Education and work experience:
- Bachelor's degree (B.A.) from four-year college or university
- Minimum of 5-7 years Merchandising, Marketing, or eCommerce experience in a similar role.
- Experience with Magento eCommerce, Ticket Sales, and other Merchandise systems.
Skills and knowledge:
- Knowledge and experience with Magento eCommerce platform.
- Proficient in Adobe Photoshop, Illustrator, and Microsoft Office.
- Knowledge of point-of-sale systems and integrations.
- Excellent communication skills both written and verbal.
- Excellent organizational skills; detail oriented
- Project Management experience
- Strong Team Player
- Ability to lead a team.
- Understanding of web analytics
The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
