What are the responsibilities and job description for the Service Advisor position at World Wide RV?
Service Advisor – Recreational Vehicles
If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.
Job Responsibilities
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low pressure, high integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Education and/or Experience
A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.
Benefits
Health, Dental, Vision, 401k, Paid Vacation
Our People Make the Difference
If you're considering a RV lifestyle, chances are you share our love for the open road. For us, this love goes back over 54 years when we sold our very first trailer in Mesa, Arizona.
We are an Arizona RV Dealer who is proud of our history and we look forward to continuing this legacy for years to come. Our dealership provides unmatched customer service that you won't find anywhere else. We are proud to offer lifetime warranty on all new and gently used RVs. Lastly, we are dedicated to our mission statement that "Our People Make the Difference!"