What are the responsibilities and job description for the Employee IT Experience Analyst position at World Wide Technology Holding, LLC?
Requirements:
- A minimum of 3 years' progressive experience in a related field
- Experience working with Digital Employee Experience tools (nexthink, Workspace One, ControlUp, etc.)
- Proficiency in data analysis tools and techniques to extract meaningful insights from large datasets
- Experience translating business requirements and processes into technical requirements
- Excellent strategic thinking, analytical and problem-solving abilities
- Strong customer service skills
- Willingness to learn new skills and cutting-edge technologies on the fly
- Ability to work projects independently
- Experience with ServiceNow, writing reports and analyzing data
- Working knowledge of Microsoft 365 administration (SharePoint administration experience preferred)
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
Requirements:Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.
What will you be doing?
As a Digital Employee Experience Analyst, you will be responsible for understanding the needs, challenges and preferences of our internal customers, and working with the product teams to design and implement solutions that enhance the employee experience across our digital products.
Responsibilities:
- Gather and document business requirements and processes to enable the development of IT solutions
- Gather and analyze employee feedback on their IT experience through multiple methods such as forms, surveys and interviews
- Collaborate throughout the IT organization to identify and implement improvements based on analysis, ensuring alignment with business objectives
- Analyze product usage data and extract insights to identify opportunities to improve the employee experience
- Develop functional test cases to facilitate end user testing of new solutions
- Identifying root causes of issues related to employee digital experience and proposing solutions to address them
Salary : $20
