Lead Regional Field Technician (Contract)

Qualifications:

• Ability to adapt, make decisions and collaborate is very important

• Knowledge of network cabling, optic types

• Knowledge of infrastructure technologies

• Knowledge of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols

• Knowledge of updating the OS for Cisco, Juniper and other networking gear.

• Some experience in network implementations and support

• Familiar with network heat maps and software inclusive of Ekahau

• Related degree in computer science or electrical engineering or equivalent experience

• BICSI Installer or equivalent knowledge

• CCENT or equivalent knowledge

• Network or equivalent knowledge

• A or equivalent

• Datacenter experience

• A minimum of 3 years' progressive experience in a related field

• Some experience in network implementations and support

• Experience communicating with peers or customers during problem resolution and operating efficiently under pressure.

• Experience with small or medium to large, complex project scopes and ambiguous details within work environment

• Ability to prioritize and use time management practices

• Ability to prioritize tasks based on fluctuating needs

• Ability to use judgement and analytical skills

• Up to 75% travel

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Lead Field Technician

Travel: 75% travel

Location: Pennsylvania

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

What will you be doing?

Lead Regional Field Technician reporting into our branch services practice capable of performing onsite smart hands capabilities on behalf of WWT at various customer locations and oversee the work for partner resources and subcontractors.

Responsibilities:

• Perform as the onsite lead & liaison for partner resources and subcontractors

• Analyze, interpret, and ensure all supporting documentation needed to stage devices according to predefined specifications

• Develop documentation to be utilized by field technicians for site surveys and/or onsite installation activities

• Interview, schedule, manage and coordinate field technicians for multiple ongoing projects to include on site work and deliverable (as-built) processing

• Coordinate with the Project Management team in the execution of onsite activities

• Train field technicians on expectations, quality control and site work.

• Perform Dead on Arrival / Green Light testing

• Post installation Quality Assurance

• Integrate various infrastructure components based on the provided slotting matrix/cabling diagrams

• OS Upgrades

• Console Management access to enable remote engineering

• Cabling installation included but not limited to: pulling cable, securing cable, splicing cable, running conduit, etc.

• Physical device placement including unboxing, racking, mounting network equipment