What are the responsibilities and job description for the AV Engineer position at World Wide Technology?
Job Details
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Audio-Visual Engineer
Job Duties:
Qualifications:
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Audio-Visual Engineer
Job Duties:
- Pre-Sales:
- Attend pre-sales client meetings and presentations with account representatives (as needed).
- Identify client requirements: (technical requirements, client infrastructure, configuration, and requirements), technical design (including solution configurations and diagrams) and planning phases of the delivery cycle.
- Successfully demonstrate products and 3rd Party Solutions in front of prospects.
- Work with Sales to provide a response for technical RFI/RFP questions.
- Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications through ongoing training, seminars, and certifications.
- Unified Communications Portfolio:
- Provide ongoing support for conference room video and audio solutions, Webex Meetings and Event Center, digital signage, Logitech Tap room schedulers, and visitor check-in kiosks.
- Conduct sound, visual, and performance quality checks on AV equipment.
- Consult with WWT's Global Service Desk and Collaboration and Productivity teams to facilitate and provide consistent ongoing support of collaborative applications and conference rooms.
- Respond in a timely manner to escalated end-user problems relating to voice and video hardware, software, and peripherals.
- Work closely with other teams in IT Infrastructure & Security to provide root cause analysis and resolve systemic end-user issues reaching multiple teams.
- Perform individual and group training for our users on utilizing our enterprise voice and video offerings.
- Consult with WWT's Collaboration and Productivity team to recommend and design solutions that align to business problems and industry trends to help our users remain connected and collaborative.
- Coordinate with vendors to perform maintenance as needed on audio/video equipment.
- Live Events:
- SME level facilitation and execution of live events and large customer-facing meetings, providing for voice, video, and presentation needs in a variety of formats including auditoriums, warehouses, hotels, and virtually. Some weekend and evening support duties will be required.
- Create and maintain IT documentation for AV processes.
- Seek opportunities to improve and streamline AV processes.
Qualifications:
- 5 years (Expert level) of experience supporting audio/visual and conference room equipment including:
- Cisco Video conferencing units
- Logitech Tap Schedulers
- Digital Signage management using Appspace/ Brightsign players.
- Multi-camera setup, configuration, and operation
- Ability to troubleshoot complex A/V systems including Crestron, Biamp, and DM units.
- Working knowledge of vendor products and technologies from Crestron, Extron, BiAmp, Cisco.
- Logical problem-solving skills and knowledge of research techniques, methods, and procedures for rapid problem resolution.
- Ability to travel up to 10% of the time.
- A committed desire to learn and grow in the Unified Communications practice.
- Strong focus, passion, and desire to understand and exceed customer expectations and technology needs.
- Excellent verbal and written communication skills.
- Proactive and creative thinking mindset with a focus on finding innovative solutions to user problems.
- Able to perform at a high level in a stressful, fast-paced work environment.
- Able to work with executives to provide the highest level of customer service, technical solutions, and troubleshooting.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $20
