Hardware Product Owner

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a Hardware Product Owner to support our client.

Job Title: Hardware Product Owner

Location: onsite Indianapolis, IN 3 days a week (Tues-Thurs)

Duration: 6-8 months

Job Description:

Workforce Productivity Services (WPS) is seeking a skilled and innovative Enterprise End User Computing Hardware Product Owner to lead the selection, assessment, testing, and support for our end-user computing hardware portfolio. This role is critical to ensure that our organization’s hardware aligns with our enterprise standards, meets user needs across diverse people, and supports our commitment to a reliable, efficient, and high-performance IT environment. The Product Owner will be accountable for defining and executing the product strategy, overseeing the lifecycle management of computing hardware, and ensuring that hardware specifications meet the evolving needs of our business and workforce.

Key Responsibilities:

Hardware Product Selection and Assessment:

• Lead the evaluation, selection, and management of end-user computing hardware, including laptops, desktops, peripherals, and accessories.
• Conduct market research to identify new and emerging hardware solutions, ensuring alignment with enterprise IT requirements and business needs.
• Develop and maintain a hardware roadmap that aligns with enterprise IT and user experience strategies.

Testing and Troubleshooting:

• Manage and execute end-to-end testing processes for hardware devices, ensuring performance, reliability, and compatibility with enterprise applications and environments.
• Identify and troubleshoot technical issues, collaborating with cross-functional teams to resolve and enhance product performance.
• Ensure rigorous testing processes, including security compliance and durability testing, to guarantee that devices meet enterprise standards.

Use Case Development and Documentation:

• Define and document hardware use cases and user personas to ensure that product selections align with various employee needs (e.g., Executives, Scientific Workers, Manufacturing Staff).
• Develop detailed position statements for each device category, articulating the benefits, value, and ideal use scenarios for internal stakeholders.

Publishing Specifications and Communication:

• Publish detailed hardware specifications, best practices, and support documentation in accessible and branded formats for end users and IT support teams.
• Partner with internal teams to ensure specifications are effectively communicated across the organization, utilizing internal platforms such as SharePoint, IT portals, and employee support channels.

Lifecycle and Vendor Management:

• Manage the lifecycle of each hardware product, including version updates, feature enhancements, and retirement strategies.
• Collaborate closely with external vendors to understand product roadmaps, negotiate terms, and drive improvements in product quality and support.
• Ensure hardware solutions align with budgetary requirements and strategic sourcing standards.

Stakeholder Engagement and Training:

• Serve as the primary point of contact for all hardware product-related inquiries from IT support teams, procurement, and end users.
• Facilitate training sessions and workshops to empower support teams and end-users on effective hardware usage and best practices.
• Gather feedback from stakeholders to inform product improvements, user experience enhancements, and future hardware selection criteria.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, Business, or related field; relevant certifications or equivalent experience.
• 5 years of experience in IT product management, hardware engineering, or a related role, preferably within an enterprise environment.
• Strong knowledge of end-user computing hardware technologies, trends, and best practices.
• Proven experience with hardware testing, troubleshooting, and lifecycle management.
• Excellent communication skills with the ability to articulate technical specifications and business cases to diverse audiences.
• Experience working with internal stakeholders and vendor partners to align on requirements, negotiate terms, and drive innovation.
• Ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment. Preferred Skills:
• Familiarity with IT service management and ticketing systems, such as ServiceNow.
• Prior experience with creating and managing user personas for enterprise IT hardware.
• Experience with documentation and publishing platforms, such as SharePoint.
• Knowledge of enterprise IT procurement practices and vendor relationship management

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer: