What are the responsibilities and job description for the Systems Administrator position at World Wide Technology?
Company Overview:
World Wide Technology Holding Co, LLC (WWT) is a privately held global technology integrator and supply chain solutions provider. Through our culture of innovation, we inspire, build and deliver business results, from idea to outcome.
Based in St. Louis, WWT works closely with industry leaders such as Cisco, VMware, NetApp, Dell EMC, HPE and several others, but also include emerging tech players. WWT employs more than 10,000 people and operates in more than 2 million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world. WWT ranks Glassdoors’ Best Places to Work and has been on Fortune’s 100 Best Companies to Work For list 13 years in a row!
World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a Systems Administrator.
Position: Systems Administrator
Location: Hybrid onsite schedule during contract. Will need to be local to either Las Vegas, NV; Reno, NV; Portland, OR; Salt Lake City, UT; Omaha, NE; Des Moines, IA; Sioux City, IA; or Davenport, IA
Duration: 6 Month Contract to Hire
Responsibilities/Job Duties/Job Description/Qualifications:
- This role involves day-to-day administration, support, and development of technical skills in SolarWinds HCO and BMC Discovery. The ideal candidate will have strong customer service skills and technically savvy.
Key Responsibilities:
- Perform day-to-day administrative tasks in SolarWinds HCO, including adding, removing, and clearing support tickets.
- Support and maintain CA Broadcom in the CIP environment, handling add/remove tasks.
- Assist with the discovery process, focusing on SolarWinds and BMC Discovery.
- Provide excellent customer service to internal customers, including the NOC and node owners.
- Participate in on-call responsibilities, troubleshooting issues as they arise.
- Collaborate with HR and other departments to ensure smooth onboarding and support processes.
Qualifications:
- Experience with SolarWinds HCO and BMC Discovery.
- Strong technical skills and the ability to quickly learn and adapt to new tools and systems.
- Excellent customer service skills and the ability to interact effectively with internal customers.
- Experience with container platforms and knowledge of integrating them into monitoring and discovery is a plus.
