What are the responsibilities and job description for the Unified Communications (UC) Technician position at World Wide Technology?
Unified Communications (UC) Technician
Company Overview
World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome.
Based in St. Louis, WWT works closely with industry leaders such as Cisco, HPE, Dell EMC, NetApp, VMware, Intel, AWS, Microsoft, and F5, focusing on three market segments: Fortune 500 companies, service providers and the public sector. WWT is a $22 billion dollar privately held organization that employs more than 8,000 people and operates in more than 4 million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the ninth consecutive year and was awarded for multiple categories on Glassdoor’s 2019 Employees' Choice Awards, honoring the Best Places to Work.
World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a Unified Communications (UC) Technician to support our client located at Phoenix, AZ – Onsite.
Title: Unified Communications (UC) Technician
Location: Phoenix, AZ – Onsite
Duration/Type of Job: 12 Months
Job Description:
We are seeking a highly motivated and customer-friendly Unified Communications (UC) Technician with a strong background in UC systems and analog telephony. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P). Additionally, the candidate should possess a solid understanding of analog telephony, including the use of a buttset and performing punch downs.
Qualifications:
- Proven experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P).
- Strong understanding of analog telephony, including the use of a buttset and performing punch downs.
- Excellent troubleshooting and problem-solving skills.
- Friendly and professional demeanor with strong customer service skills.
- Ability to work independently and as part of a team.
- Strong communication skills, both written and verbal.
Preferred Qualifications:
- Relevant certifications in Cisco Unified Communications.
- Experience with other UC platforms and technologies.
- Previous experience in a customer-facing technical support role.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
