What are the responsibilities and job description for the Field Service Engineer position at WorldLink-US?
Job Description :
We are looking for a Field Service Engineer who will be responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage area.
Role and Responsibilities :
Render technical on-site and phone assistance to customers.
Perform general and preventive maintenance on Uninterruptible Power Supply systems.
Respond to emergency calls at customer’s request.
Strive to provide all customers with a 'first time fix' for their equipment.
Provide accurate and timely communication to internal and external customers.
Keep current on Safety Field Change Notices and Service Tips.
Provide accurate and timely reporting of expense reports, Field Service Reports etc.
Qualifications / Requirements :
5 years’ experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment.
Technical Degree in Electronics or Military Electronics Training a plus.
Previous military experience and training a plus.
Working knowledge of OHM's law and electronic theory.
Prior field service experience required.
3 phase / 480v experience required.
Familiarity with electrical / electronic test equipment and fundamentals.
Ability to read and interpret electrical line diagrams and blueprints.
Ability to evaluate the operating conditions of equipment.
UPS OEM factory training or experience in Liebert (Vertiv) / Emerson , APC / MGE , or Eaton / Powerware , Toshiba, Mitsubishi a plus.
Standard computer skills including MS Outlook, Word, and Excel.
Mechanical aptitude.
Clear, concise, written and verbal communication skills.
Ability to interact comfortably with all levels of internal and external customers.
Must have the ability and self-motivation to manage one's own schedule.
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