What are the responsibilities and job description for the Operations Analyst - B2B Care position at WorldLink US?
TITLE: Business Operations Analyst - B2B Care
POSITION TYPE: Full Time (W2)
LOCATION: Ridgefield Park, NJ
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we’re looking for:
We are looking for a Business Operations Analyst - B2B Care who will be responsible for carrying out many of the organization’s operation functions including Customer’s VOC Management, review of contracts, operational project support, warranty management, and other functions as needed.
Role and Responsibilities:
- Support B2B Care Department Operations and business planning.
- Project support including status tracking, documentation, and detail updates.
- Cross-departmental collaboration to provide B2B customer satisfaction.
- Develop B2B dashboards for internal and external stakeholders.
- Reporting preparation (supporting role) for Senior leadership and Global HQ office.
- Developing and improving B2B service process along with B2B customers’ expectations.
- Strategical thinking and collaborative preparation for team’s targets.
- Day-to-day operational support.
Required Experience and Education:
- 5 years of related administrative and project management experience.
- BA/BS in Business, Finance, or a related field is required.
- Must have experience with Microsoft Standard Office Suite.
- Proven experience successfully planning and executing large projects and/or events.
