What are the responsibilities and job description for the Loyalty Program Manager position at WORLDPAC?
Overview
We are seeking a passionate and knowledgeable Product Specialist to join the Customer Experience & Loyalty Program team, at Worldpac. In this role, you will be the go-to expert on the Worldpac Professional Loyalty Program, working closely with cross-functional teams, including sales, marketing and customer support, to ensure we deliver a best-in-class automotive aftermarket banner program with an exceptional customer experience. You will understand all the program benefits, advocate for Members to have better benefits and support the Worldpac Professional Loyalty Program in improving sales processes, systems and driving efficiency. Vendor relationship management and reporting on subprogram engagement to better understand Member behavior and impact to overall sales will be key. You will provide support during implementation of sales and marketing operational excellence programs, standardized selling models, and activity metrics. In addition to developing ad hoc sales reports and trend analysis that identify leading / lagging indicators.
The right candidate will have the following skills and values that demonstrate leadership competencies :
- Passion for Customers
- Shows a passion for work and the energy to perform at a high level
- Takes pride in work and sets and accomplishes challenging goals
- Delivers Winning Results
- Establishes and maintains high standards of accomplishment and quality of work
- Adaptable and displays excellent problem-solving abilities
- Lead with Courage
- Provides timely, tactful, and constructive feedback across the matrix
- Recognizes effort, hard work and results
Responsibilities
Metrics & Analysis : Track product performance metrics, including customer satisfaction, usage rates, and feature adoption, to inform future product decisions.
Qualifications
Education
EXPERIENCE : 2 years in a product-related role, preferably as a product specialist, product marketing, or customer success role.
Skills
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Supervisory Responsibilities None
CERTIFICATES, LICENSES, REGISTRATIONS None
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Pay Range
USD $93,000.00 - USD $124,000.00 / Yr.
Reasonable Accommodation Notice
Worldpac is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations to perform the essential functions of the job, please contact talent@worldpac.com for assistance.
Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status.
Worldpac offers a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of its employees. Key benefits include :
Health and Wellness :
Financial Benefits :
Work-Life Balance and Additional Perks :
Location Type
On-Site
Salary : $93,000 - $124,000
