What are the responsibilities and job description for the Senior Credit Manager position at WORLDPAC?
Overview
The Sr Credit Manager is a key leadership position in the Credit Team and is responsible for providing direction / oversight for collections and support credit risk activities of key national accounts.
The manager is responsible for leading the daily work of the team by maintaining service level targets, KPI's. The role will provide oversight and direction for all credit risk management and collection of large, regional and national accounts in a timely manner to reduce financial risk and deliver cash flow improvement to Worldpac. This Manager will ensure compliance with corporate policies and procedures in addition to preparing departmental and individual performance objectives which align with overall credit team strategies.
This Manager will be accountable for taking an end-to-end process approach, collaborating with cross-functional departments and customers at various levels to solve complex problems and payment application issues. A strong customer service mindset is required for success. The role will require strong analytical skills and the ability to design and implement new policies and practices to support the business and new technologies.
While other duties may be assigned, the ESSENTIAL DUTIES & RESPONSIBILITIES include the following :
Credit and Collection Management
Serve as the key point of contact for Commercial Leadership as it relates to collections management and customer payment term compliance for key national / strategic customers
- Strategically reviews collection reports and key metrics with an emphasis on trend analysis to uncover strengths and weaknesses of collection efforts
- Interface with the sales, service, operations to handle billing inquiries and issues
Assist team and customers in the final resolution of escalated customer collection issues partnering closely with sales, operations and service teams
Work with Commercial, collection agencies and Legal to resolve problematic accounts
Propose account write-offs
Assist with bankrupt accounts to assure proper bankruptcy procedure is followed locally
Strive for continuous improvement in the management of the team, systems, and all associated processes
Participate as an SME on strategic, cross organizational projects (process and technology)
Lead small to mid-sized cross functional projects
Serve as a change leader for end-to-end process improvement and implementation of best practices
Special projects as assigned
Responsibilities
Establish and maintain financial targets, KPI's and past due receivable balances
Manage employee workloads, changes in priorities and aging
Collaborate with A / R leadership team on collection and credit activities to ensure bad debt risk is minimized
Assure compliance with Corporate and Regional policies and have ability to set new policies where needed
Establish team and individual performance objectives
Prepare and deliver performance appraisals for team members
Build a team with analytical and process expertise, hyper-focused on customer service excellence
Motivate and mentor staff with a focus on development, education and coaching of team members
Qualifications
WORKWEEK
The regular workweek is a minimum of forty hours, however, requirements of the position may warrant extended work hours. Associate must be available to work Saturdays.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND / OR EXPERIENCE
Education required :
BS / BBA, Accounting or other business-related field or equivalent experience
Business experience required :
Minimum of 7-10 years relevant, applicable and transferable experience in a corporate and / or Shared Services environment or equivalent; Minimum seven years managing direct reports
Knowledge of transactional processes and systems
Ability to read, understand and interpret complex financial statements
Ability to read, understand and interpret complex contractual agreements
Ability to adapt to constantly changing environments & priorities
Strong negotiation & problem-solving skills
Significant attention to detail
Strong analytical capabilities
Excellent communicator with exceptional interpersonal and customer service skills
Team player willing to help others through training, mentoring, and motivating staff to achieve Department and Company goals
Exposure to AS400 accounts receivable systems or large ERP, a plus
Strong Working knowledge of D&B, Experian and other credit reporting and analysis tools
Strong working knowledge of Microsoft Excel, PowerPoint, Word and Outlook
Core Competencies :
Customer Service Mentality; ability to build collaborative relationships with customers and internal business partners
Clear and concise communication skills
High Level of Accountability
Organization-wide Perspective
Leading and Developing Talent
Results Orientation
Financial Business Acumen
Strategic Management Knowledge
Conceptual Thinking
Change Leadership
Strong Team Management Skills
Process Improvement
Financial Analysis / Forecasting
GAAP Accounting Knowledge
CERTIFICATES, LICENSES & REGISTRATION
Is legally able to work in the United States.
PHYSICAL DEMANDS
While performing the duties of this job, the associate is regularly required to talk, hear, stand, walk and use hands to finger, handle or feel objects, tools or controls.
The associate frequently is required to reach with hands and arms.
The associate is frequently required to sit and occasionally required to climb or balance; and stoop, kneel and crouch.
The associate must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.
Specific vision abilities required by this job include reading vision for computer monitor and hard copy print
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential responsibilities of this job. While performing the duties of this job, the associate is occasionally exposed to airborne particles. The noise level in the work environment varies from quiet to moderate
Pay Range
USD $81,000.00 - USD $135,000.00 / Yr.
Reasonable Accommodation Notice
Worldpac is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations to perform the essential functions of the job, please contact talent@worldpac.com for assistance.
Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status.
Worldpac offers a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of its employees. Key benefits include :
Health and Wellness :
Financial Benefits :
Additional Perks :
Location Type
On-Site
Salary : $81,000 - $135,000
