What are the responsibilities and job description for the NYC Field Specialist: Theater, Mid-Town, Airports position at WorldStrides?
Company Introduction
WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.
Job Description :
A Field Specialist is a non-licensed tour guide who assists groups while on tour in New York City. The primary function of this role is to independently maneuver groups through the city in a timely manner according to the WorldStrides itinerary. Field Specialists assist groups with arrivals and departures from the three major airports and facilitate walks through the city for meals, Broadway shows, group photos and more. Additional duties include loading and unloading luggage at our contracted hotels in midtown / Brooklyn and assisting with special performance programs that take place in the city. This is a seasonal part-time position with a variety of shifts between mid-January and June 30th. There are no set hours for this position but rather shifts that reflect the needs of the company and the volume of groups traveling at any given time.
Responsibilities :
- Efficiently and effectively handle groups and vendors in a customer-focused manner.
- Manage any issues that arise with the group at the airport and throughout the city.
- Remain professional, positive, and friendly during challenging situations.
- Accommodate special requests and anticipate the needs of the travelers.
- Maintain open communication with the office staff throughout assigned shifts.
Qualifications :
Perks at Work :
WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.
As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.
