Job Description
Job Description
WorldVia Travel Network, a leading host agency, and top 50 sellers of travel in the United States, is seeking a dynamic and results-driven Business Growth Manager to join our team. As a part of our organization, you will have the opportunity to work in a startup atmosphere while benefiting from the resources of an established and profitable company.
In this role, you will drive the growth and success of our independent travel agents by providing strategic onboarding, training, and performance support. You’ll deliver coaching, optimize tool adoption, monitor sales performance, and implement retention strategies to enhance agent success. By building strong relationships and analyzing key metrics, you will ensure agents stay engaged, productive, and aligned with business goals, directly contributing to the growth of our network.
Key Responsibilities
Onboarding and Development :
- Execute effective onboarding programs for new travel agents joining our network
- Provide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinars
- Conduct regular check-ins and progress reviews with assigned agents
Performance Management :
Monitor agents' travel sales production and implement strategies to boost performanceIdentify areas for improvement and provide targeted coaching and trainingThe monitoring of KPIs and implementation of structured goals will measure performanceTool Adoption and Training :
Ensure agents are proficient in using WorldVia's suite of tools and technologiesDevelop and deliver training sessions on new tools and industry best practicesTrack and optimize tool adoption rates among assigned agentsRelationship Management :
Build and maintain strong relationships with individual agents and agent groupsServe as the primary point of contact for assigned agents, addressing their needs and concernsCollaborate with other departments to resolve agent issues and improve overall satisfactionRetention and Satisfaction :
Implement strategies to enhance agent satisfaction and loyaltyConduct regular surveys and feedback sessions to gauge agent sentimentDevelop and execute retention programs for at-risk agentsReporting and Analysis :
Generate regular reports on agent performance, tool adoption, and satisfaction metricsAnalyze data to identify trends and opportunities for improvementPresent findings and recommendations to senior managementWorking at WorldVia
At WorldVia , we’re looking for structured thinkers full of passion, ambition, and kindness. We’d love for you to apply even if your experience doesn't precisely match the job description. Your experience, skills, and interests will help you stand out—especially if your career has taken extraordinary twists and turns. We welcome people of diverse backgrounds and perspectives who aren’t afraid to challenge assumptions and the status quo. Join us.
Our Team Members :
Are fundamental optimists who believe that no industry compares to the travel industry.Go to extraordinary lengths to distinguish ourselves through world-class work.Prioritize quality over speed and speed over scope.Desire to work with deeply kind, mission-driven people.Strive to make the complex simple.Use first principles to debate ideas, test assumptions, and make decisions.Seek the truth by putting data above opinions.Assume good intent and give tactical feedback to help each other get better.Hold no ego— when our customers win, we all win .We are committed to your professional development and growth as a company.
You will set your own monthly goals aligned with our ambitious strategy.You will have our collective support in achieving significant wins—and personal coaching from your manager.You will be encouraged to take risks, try new things, and be creative with your work.You will have many opportunities to exchange and engage in feedback.You will be offered continual chances to stretch yourself and raise your own "bar."You will be rewarded for achieving excellence and masteryRequirements
Bachelor’s degree in Business, Marketing, Hospitality, or related field3-5 years of experience in travel industry sales, account management, or related roleProven track record of driving growth and achieving sales targetsStrong understanding of the travel agency business model and industry trendsExcellent communication and interpersonal skillsAbility to coach, mentor, and motivate othersProficiency in CRM systems and data analysis toolsStrong problem-solving and decision-making abilitiesPreferred Qualifications
Experience working with a host agency or travel consortiumKnowledge of travel booking toolsFamiliarity with digital marketing strategies for travel businessesBenefits
What We Offer
Competitive salary and performance-based bonusesEmployer-Sponsored Medical and Dental Insurance with Employee ContributionFully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)401k with up to 4% Company MatchPaid Time Off Company HolidaysAdditional Time Off for Your Birthday and Work AnniversaryDiscount Travel ProgramOpportunities for professional development and career growthTravel industry perks and discountsCollaborative and innovative work environmentAt WorldVia Travel Network , we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.
Join us in shaping the future of travel and helping our network of agents achieve their business goals!
