OPERATIONS MANAGER

POSITION SUMMARY

Establishes a fair, safe, and fun working environment for all employees; placing employee development and growth as job one. Ensure all employees know and understand customers are the reason WE exist; and that all customers will receive best in class experience through our employees’ team work and effective execution of their daily jobs. Plans, Leads, Organizes, and Controls activities that will ensure growth in revenue and control expenses for a profitable and sustaining business. Responsible for general oversight and business development of Fixed Operation Departments (Service, Parts, Body Shop, ETC…). Functions as a department manager during an absence or position opening. Operates in compliance with established policies and procedures. Evaluates each department’s operating results and performance against company approved and preestablished objectives.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Hires, trains, motivates, and monitors the performance of the fixed ops department managers. • Fosters employee development by assisting department managers to determine training needs. • Ensures all employees become part of the team through managements engagement at the individual level. Done through proactive coaching, individual employee meetings and employee evaluations. • Inspires a culture of open communication by conducting management meetings; at a minimum, as outlined by company standards and values. • Stays updated and complies with all company policies and procedures • Assists each department manager to establish relevant goals and develops plans that both satisfies company objectives and employee developmental needs, while operating within company standards. • Functions as a department manager during an absence or position opening • Establishes and maintains good working relationships with customers to encourage repeat and referral business. • Maintains relationships with factory representatives and both understands and ensures compliance with manufacturer warranty procedures. • Prepares and administers an annual operating budget for the service and parts departments. • Understands, stays up to date of, and complies with federal, state, and local regulations that affect operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. • Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE

• Manages the efficient and profitable operation of the service, parts, and body shop departments.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. • Four to ten years related experience and/or training; or equivalent combination of education and experience.

REQUIRED SKILLS

• Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

PHYSICAL DEMANDS

Position requires extended periods of sitting/driving. Must be able to lift up to 75lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.