What are the responsibilities and job description for the (LAS) Airline Accounts Manager position at Worldwide Flight Services (WFS)?
Take your career to new heights with Worldwide Flight Services (WFS)! Join our team of over 22,200 skilled professionals, working across 170 locations in 22 countries. At WFS, you’ll have the chance to sharpen your skills, learn new ones, and engage with diverse cultures and customers—all while delivering top-notch service.
We offer a full range of services, from aviation cargo to airline passenger and ramp services. Our team is passionate, highly trained, and always ready to seize new opportunities. Ready for an exciting adventure in the aviation industry? Come soar with us at WFS!
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Account Manager oversees a business unit to ensure assets—including customers, staff, aircraft, equipment, and facilities—are maintained to the highest standards. This role involves fostering strong relationships with airport authorities, managing daily operations, and ensuring compliance with contracts, service agreements, and security regulations.
Responsibilities
We offer a full range of services, from aviation cargo to airline passenger and ramp services. Our team is passionate, highly trained, and always ready to seize new opportunities. Ready for an exciting adventure in the aviation industry? Come soar with us at WFS!
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Account Manager oversees a business unit to ensure assets—including customers, staff, aircraft, equipment, and facilities—are maintained to the highest standards. This role involves fostering strong relationships with airport authorities, managing daily operations, and ensuring compliance with contracts, service agreements, and security regulations.
Responsibilities
- Build and maintain strong relationships with airport authorities and participate actively in the airport community.
- Ensure the account operates per contract terms and service level agreements.
- Supervise staff, delegate tasks, and create succession plans for leadership development.
- Oversee ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
- Manage attendance records, ensure staffing coverage, and control labor budgets.
- Maintain compliance with TSA legislation and the corporate security program.
- Conduct audits to ensure operational continuity and adherence to regulations.
- Clarify and implement the site-specific security plan, ensuring all staff have proper identification.
- Other duties are as requested by WFS or the customer leadership team.
- Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
- Represent the company's image with integrity and professionalism.
- Bachelor’s degree in Business, Aviation Management, or a related field (or equivalent work experience).
- Minimum of 3-5 years of management experience, preferably in aviation or a related industry.
- Strong understanding of TSA regulations and airport security protocols.
- Experience managing budgets, scheduling, and labor cost allocation.
- Ability to effectively supervise, motivate, and train staff.
- Independent judgment and decision-making skills required
- Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.
- Ability to read, write, fluently speak, and understand the English language.
- Excellent communication and relationship-building skills, particularly with stakeholders like airport authorities.
- Knowledge of ground support equipment and preventative maintenance planning.
- Proficiency in MS Office and operations management software.
- Problem-solving and decision-making skills in a fast-paced environment.
- Leadership and mentorship capabilities, with experience in creating development plans for team members.
- Ability to lift up to 70 lbs.
- Ability to work in a dynamic, airport environment, often on the ground near aircraft and equipment.
- Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
- Physically able to walk, stand, and operate on uneven surfaces throughout the day.
- Comfortable in both indoor office settings and outdoor conditions, sometimes in extreme weather.
- Want your pay in advance? Access your pay when you need it through the DailyPay app!
- Are you a top performer who thrives on recognition? On-the-spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs are offered to all employees!
- Want to invest in your future? 401k program offered with company match!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
