What are the responsibilities and job description for the Technical Product Manager position at Worldwide Flight Services (WFS)?
Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Technical Product Manager is responsible for the success of the software products which support WFS’s cargo organization. They work cross-functionally with the teams building and supporting the software products. Responsible for representing the needs and desires of the stakeholder community to the Agile teams and will be the expert on the market and the customer. Accountable for one or more Agile development team and drives the solution concept across these teams. They are responsible for how things get implemented and what technology is required to meet the business requirements.
Responsibilities
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Technical Product Manager is responsible for the success of the software products which support WFS’s cargo organization. They work cross-functionally with the teams building and supporting the software products. Responsible for representing the needs and desires of the stakeholder community to the Agile teams and will be the expert on the market and the customer. Accountable for one or more Agile development team and drives the solution concept across these teams. They are responsible for how things get implemented and what technology is required to meet the business requirements.
Responsibilities
- Uncover and understand customer needs and translate them into requirements documented in the form of user stories and functional requirements.
- Ensure requirements are fully understood by developers, quality assurance and operations and that implementation plans match expectations.
- Provide vision and direction to the development team and stakeholders throughout the project.
- Works with third parties to map out integration plans or evaluate different technology options.
- Understand, research, and follow technical trends in the cargo industry.
- Follow competitors and conduct capability analysis.
- Provide internal and customer training on how to use the product.
- Answer incoming questions about the product and its capabilities.
- Assess and address technical risks.
- Understand and analyze data pipelines, algorithms, and automated systems.
- Serve as a product evangelist and subject matter expert to the technical team,
- Define success criteria for testing and product acceptance.
- Facilitate the creation and maintenance of proper product documentation.
- Take lead of scrum teams as the Product Owner.
- Plan and prioritize product feature backlog and development in Jira. Ensure that the team always has an adequate number of prepared tasks to work on.
- Evaluate and prioritize changes and enhancements requests to ensure work focuses on those with maximum business value or ROI.
- Minimum 3-5 years of experience as a Product Manager including strong track record of shaping business strategy and ability to align software teams and senior leadership around the product vision.
- Experience in the cargo industry desired.
- Experience in warehouse management desired.
- Experience in the airline industry desired.
- Experience with writing business/functional requirements.
- Experience implementing Agile methodologies.
- Experience with SQL, .Net framework 4.5, MVC design pattern, MVC Core, and LINQ.
- Knowledge of Python and X-Code Object C, and Web Services RESTful/JSON is desired.
- Bachelor of Science degree in Computer Science, Information Systems or equivalent technical field.
- US Citizenship required.
- Ability to work well with internal teams, including developers, business analysis, quality assurance, and operations.
- Possess advanced engineering and design skills.
- Able to assess emerging products to measure their potential value to the company and its operation, as well as make recommendations on which new technologies to invest in or leverage.
- Skilled at breaking down problems, building consensus, and setting direction in challenging situations.
- Proven ability translating qualitative and quantitative feedback into product requirements and actionable insights.
- Experienced at managing priorities and tradeoffs to deliver the highest value solutions for customers and end users.
- Superior product judgment - understands when to pivot and how to experiment in order to reduce uncertainty and inform next steps.
- Strong written and verbal communicator; can build trust with partners and influence decision-making towards the highest value outcomes.
- Remain in a stationary position 50% of the time.
- Occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
- Walk short distances.
- Reach above and/or below shoulder.
- Handle/grasp documents or office equipment.
- Sit and/or stand for short or extended periods of time.
- Lift/carry/move objects, files and documents up to 10 pounds.
- Work in an office environment using standard office equipment.
- Talk, listen, and speak clearly on telephone.
- Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered with company match!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
