What are the responsibilities and job description for the Accounts Manager position at Worldwide Flight Services?
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Account Manager oversees a business unit to ensure assets-including customers, staff, aircraft, equipment, and facilities-are maintained to the highest standards. This role involves fostering strong relationships with airport authorities, managing daily operations, and ensuring compliance with contracts, service agreements, and security regulations.
Responsibilities
- Build and maintain strong relationships with airport authorities and participate actively in the airport community.
- Ensure the account operates per contract terms and service level agreements.
- Supervise staff, delegate tasks, and create succession plans for leadership development.
- Oversee ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
- Manage attendance records, ensure staffing coverage, and control labor budgets.
- Maintain compliance with TSA legislation and the corporate security program.
- Conduct audits to ensure operational continuity and adherence to regulations.
- Clarify and implement the site-specific security plan, ensuring all staff have proper identification.
- Other duties as requested by WFS or customer leadership team.
- Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
- Represent the company's image with integrity and professionalism.
Minimum Requirements
Preferred Skills
Physical Requirements / Working Conditions
Perks & Benefits
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
