What are the responsibilities and job description for the Manager of Operations-ORD position at Worldwide Flight Services?
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
Responsible for Traffic Office, Warehouse and Ramp Operations Management. Engaged in resolving service failures and implementing corrective and preventative measures. Reports to the General Manager.
Responsibilities
- Respond to customers concerns via email Daily.
- Monitor and review managers’ performance.
- Monitor and review staff productivity.
- Manage, plan and control all elements of warehouse and ramp activities.
- Oversee office management and ensure customers’ expectations are met.
Minimum Requirements
- Respond to customers concerns via email Daily.
- Monitor and review managers’ performance.
- Monitor and review staff productivity.
- Manage, plan and control all elements of warehouse and ramp activities.
- Oversee office management and ensure customers’ expectations are met.
Preferred Skills
- Prior experience in cargo and ramp operations, and with good customer service and leadership skills.
Physical Requirements/Working Conditions
- Able to work Weekends and Holidays, all shifts.
- Able to work in inclement weather and able to lift weights up to 50Lbs.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered with company match!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
