What are the responsibilities and job description for the Office Supervisor - Air Cargo position at Worldwide Flight Services?
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.
The work of Office Supervisor includes directing Leads and Agents within assigned functional area; overseeing and advising on staffing requirements; monitor / administer discipline / corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between Leads / Agents and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
Responsibilities
- Ability to handle the stress of a fast-paced eight-hour shift.
- Ability to speak effectively before groups of customers or employees of the organization.
- Ability to learn PC skills and apply knowledge.
- Ability to read and interpret documents such as rules, operation instructions and procedure manuals.
- Minimum typing speed of 30 WPM.
- Reports to work on a regular and timely basis.
- Ability to write routine reports and correspondence.Retrieve import / deliver export documents to and from aircraft.
Minimum Requirements
Preferred Skills
Physical Requirements / Working Conditions
Perks & Benefits
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
