What are the responsibilities and job description for the Regional Service Delivery Manager position at Worldwide Flight Services?
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
Support the Service Delivery and Operations Support team to ensure high caliber service and strong KPI performanceamongst all cargo stations and Airlines across North America.
Responsibilities
Candidate to aid in service delivery, aligning station processes, addressing messaging/KPI issues, creating SOPs, and assisting in QBR creation/follow up. The individual will additionally be working closely with IT and Operations.
Minimum Requirements
- Experience in warehouse operations, including inventory management, logistics, and supply chain processes.
- Previous experience with optimizing warehouse operations to improve efficiency and reduce costs.
- Understanding of information technology, particularly in relation to WMS. This includes knowledge of WMS software systems (ePic, Cargospot, iCargo, etc), SITA messaging, and database management.
- Proficiency in excel, PowerPoint, word, etc.
- Effective communication, both in-person and email.
- Ability to organize and prioritize many tasks, locations, stations, and projects
Preferred Skills
- Proficiency in excel, PowerPoint, word.
- Strong IT and Cargo Management System background
- Strong Communication Ski
Physical Requirements/Working Conditions
- Work is performed in an office environment, and a warehouse. It requires the ability to operate standard office equipment, as well as occasionally lift up to 25lbs.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered with company match!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
