Club Services Specialist

Job Details Job Location: Raleigh Distribution Center - Raleigh, NC Position Type: Full Time Salary Range: Undisclosed Job Category: Club Repair Description

What We Offer

Worldwide Golf is hiring for a Club Services Specialist in Raleigh! This is a full-time position, but we are also open to hiring someone part-time. We are looking for candidates who are golf enthusiasts or simply would enjoy working in the golf industry. We will provide training and set you up for success. See details below:

• We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees!
• There is no better time to work in the golf industry! All employees receive a strong employee discount, golf-specific learning opportunities, and hands-on training.
• Worldwide Golf has over 95 stores in 25 states. We’ve been in business over 50 years, and we are growing!
• Worldwide Golf is one of the largest golf companies in the US, giving you more opportunities for growth and mobility.
  
  

Key Responsibilities

Golf Club Repairs and Customizations:

• Perform hands-on club repairs and customizations, including re-gripping, re-shafting, loft/lie adjustments, club building, ferrule repairs/replacements, etc.
• Examine preowned clubs to determine the need for grip replacement before processing customer orders for shipment.
• Re-grip golf clubs as part of the customer service order fulfillment process and inventory workflow.
• Assess damaged clubs, identify required repairs, and execute them safely and efficiently.
• Assemble club heads and shafts received from manufacturers according to each OEM's specifications.
• Polish clubs to enhance their overall condition.
  
  

Inventory Management

• Accurately and efficiently receive golf club products into our web-based inventory systems.
• Apply standardized procedures to determine the brand, model, and specific attributes of each preowned club or shaft received.
• Evaluate the condition of each preowned golf club and assign a rating based on our criteria.
• Troubleshoot and identify issues with preowned golf club receipts and communicate these to the supervisor and procurement team.
• Receive new golf products using the Company's proprietary PO/UPC based receiving systems.
• Process products returned by customers within the allowed time frame as per the Company's terms and conditions.
• Validate system receipts against all paperwork and control sheets, communicating any discrepancies to the supervisor and procurement team.
  
  

Additional Duties

• Assist with daily operations in other areas such as customer service and order fulfillment as needed.
• Support redundancy efforts in other warehouse areas like shipping, receiving, and material handling.
• Perform inventory pick activities required to collect products for service and refinishing processes.
  
  

Qualifications And Skills Desired

• Competent in using Microsoft Officeapplications.
• Strong attention to detail and the ability to ensure accuracy in all tasks.
• Effective written and verbal communication skills.
• Ability to work both independently and as part of a team.
• A golf background is preferred, but NOT required.
• Direct hands-on experience in club repair and customizations is a plus, but NOT required.
• Experience with inventory management software is a plus but is NOT required.
  
  

Who We Are

The Worldwide Golf family of brands includes well-renowned golf retail and e-commerce brands, including:

Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Golf and Ski Warehouse | Cool Clubs | Worldwidegolf.com | Globalgolf.com | Fairwaystyles.com | Getclubs.com