What are the responsibilities and job description for the Shipping Team Lead position at Worldwide Golf?
Job Details Job Location: Raleigh Distribution Center - Raleigh, NC Position Type: Full Time Salary Range: Undisclosed Description
Job Description
The Shipping Team Lead plays a pivotal role in the efficient operation of our fulfillment activities at our Raleigh, NC location. Reporting directly to the Shipping Manager, the incumbent will assist in directing staff, ensuring compliance with policies, and maintaining high standards of performance. This leadership position requires a disciplined individual with excellent organizational skills, strong leadership experience, and the ability to thrive under pressure.
Key Responsibilities
Job Description
The Shipping Team Lead plays a pivotal role in the efficient operation of our fulfillment activities at our Raleigh, NC location. Reporting directly to the Shipping Manager, the incumbent will assist in directing staff, ensuring compliance with policies, and maintaining high standards of performance. This leadership position requires a disciplined individual with excellent organizational skills, strong leadership experience, and the ability to thrive under pressure.
Key Responsibilities
- Assist in maintaining and surpassing the company's operating targets by directing and motivating resources in the pick/pack cycle.
- Utilize available information to make swift and effective decisions, ensuring on-time shipping performance exceeds customer expectations.
- Provide hands-on training to new team members and set clear expectations for the team, identifying opportunities for ongoing training and continuous improvement.
- Direct and support staff to ensure efficient completion of daily functions, including order fulfillment, sorting, packing, and loading of trucks.
- Proactively identify areas for efficiency gains, employee morale improvement, and process enhancements, and communicate ideas to management.
- Monitor and assess weekly key performance indicators (KPIs) to measure employee performance and identify areas for improvement.
- Collaborate with the GVC leadership team to foster positive working relationships and further develop leadership skills.
- Play a key role in resolving order fulfillment issues and ensure quick resolution of open order issues in coordination with the customer service team.
- Enforce established security and safety protocols to maintain a safe working environment, delegating tasks as necessary.
- Demonstrated leadership and supervisory skills, with the ability to build and maintain effective professional relationships.
- Previous experience in a distribution center or manufacturing environment, preferably within an e-commerce fulfillment center.
- Strong analytical skills to evaluate metric performance data and identify productivity trends.
- Proficient in Microsoft Outlook and Excel
- Attention to detail, tenacity, and dependability in completing assignments accurately and on time.
- Strong work ethic, ability to handle multiple tasks simultaneously, and effective written and verbal communication skills.
- Flexibility to adapt to production needs, including seasonal fluctuations in work hours.
- Physically able to lift a minimum of 25 lbs.
- Accountability and willingness to share facility key holder responsibilities and rotate open/closing shifts to maintain work/life balance for the management team.
