What are the responsibilities and job description for the Computer Field Technician position at worldwide TechServices?
Overview
We are seeking a skilled Computer Technician to join our team. The ideal candidate will have a strong technical background and a passion for resolving technical issues efficiently.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
- Report all activity in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies daily
- Additional requirements may exist if offer of employment is extended
- Other duties may be assigned to meet business needs
Skills:
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Job Type: Part-time
Pay: $17.00 - $19.21 per hour
Expected hours: 29 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Experience:
- Computer hardware: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Key West, FL 33040: Relocate before starting work (Required)
Work Location: On the road
Salary : $17 - $19
