Desktop Engineer - Client Services

About This Role
Worldwide TechServices is a leading provider of technology services and solutions to businesses worldwide. We are currently seeking a skilled Desktop Engineer - Client Services to join our team and provide exceptional technical support to our clients.

In this role, you will be responsible for performing various tasks related to the repair and maintenance of client equipment, including desktops, laptops, and other hardware devices. Your primary objective will be to troubleshoot and resolve technical issues in a timely and accurate manner, ensuring that our clients receive the highest level of service possible.

The ideal candidate will have a strong background in computer hardware and software, with excellent communication and problem-solving skills. Previous customer service experience is a plus, but not required. If you are a detail-oriented and organized individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity!

Key Responsibilities:

• Provide technical support to clients via phone, email, or on-site visits.
• Troubleshoot and resolve technical issues with desktops, laptops, and other hardware devices.
• Perform routine maintenance and repairs on client equipment.
• Collaborate with internal teams to resolve complex technical issues.
• Document all interactions with clients and maintain accurate records.

Requirements:

• Associate's degree in Computer Science or related field, or equivalent work experience.
• 0-2 years of experience in technical support or related field.
• Strong knowledge of computer hardware and software.
• Excellent communication and problem-solving skills.

Estimated Salary Range: $50,000 - $70,000 per year

Salary : $50,000 - $70,000