What are the responsibilities and job description for the IT Infrastructure Specialist position at Worldwide TechServices?
At Worldwide TechServices, we are a global leader in delivering technology services and solutions to the world's most demanding clients.
We provide infrastructure services and professional services to leading technology providers, outsourcers, businesses, and consumers worldwide.
The Customer Service Engineer is an intermediate position that performs tasks related to the repair of technology-based products typically associated with end-user computing environments.
This role involves responding to change management requests, installing new PC equipment, providing end-user desk-side support, and other related activities.
Main Responsibilities:
- Meet customer service satisfaction levels and operational metrics outlined in established guidelines
- Communicate proactively with end-users and service desk personnel regarding arrival times, repair estimates, and status updates
- Understand and follow documented service operations policies and procedures
- Maintain knowledge of relevant software and hardware systems
Requirements:
- Knowledge of computer hardware and software systems
- Ability to lift and move computer equipment up to 50 pounds
- Additional certifications or training as required by clients
Benefits:
All employee information will be kept confidential according to EEO guidelines.
