What are the responsibilities and job description for the IT Support Specialist position at Worldwide TechServices?
Job Title: Dynamic PC Support
About Us:
- We are a global leader in delivering technology services and solutions to the world's most demanding clients.
Job Summary:
- Perform tasks related to the repair of client products, ensuring timely resolution and excellent customer service.
- Support Desk Side applications and infrastructure, maintaining high availability and performance.
- Provide customer support for designated equipment, addressing technical issues and concerns.
Key Responsibilities:
- Meet established customer service satisfaction criteria, as outlined in our guidelines and policies.
- Complete all administrative tasks associated with each call, adhering to established policies and guidelines.
- Complete real-time reporting of all calls, as documented in our policies and guidelines.
- Follow established policies, guidelines, and documents relating to the successful delivery of service for each client.
- Ensure control of assets and inventory through prompt turnaround of parts and equipment, as required by client service agreements.
- Understand and adhere to all Safety policies and guidelines, working within their daily guidelines.
Requirements:
- Knowledge of relevant software and hardware, staying up-to-date with industry trends and advancements.
- Valid Driver's License and reliable transportation with valid registration and adequate insurance, enabling flexibility in assignments.
- Able to drive long distances and occasional overnight assignments within other geographies, requiring adaptability and stamina.
- Able to lift and move various computer equipment up to 50 lbs, demonstrating physical ability and dexterity.
Compensation:$65,000 - $80,000 per year. Salary may vary based on experience and qualifications.
Salary : $65,000 - $80,000
