What are the responsibilities and job description for the Lead Veterinary Receptionist position at Worthington Woods Animal Care Center?
Worthington Woods Animal Care Center is seeking a Lead Client Service Representative to join our reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.
In this role, you will oversee the front desk team, schedule and manage the reception team and hospital appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in veterinary reception, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.
This is a full-time position, with a 5-8s schedule and availability needed Monday-Friday, with alternating Saturdays.
Full-time benefits and compensation:
- Compensation: $16-20/hour, based on experience and skillset
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program
- 401k options
- Pet care discounts
Minimum qualifications and skillset:
- 3-5 years of client service experience
- Previous veterinary experience is [required/highly desired]
- Proficiency in the following skills:
- Training and mentorship
- Team scheduling
- Client disputes/resolution
- Multitasking
At Worthington Woods Animal Care Center, we treat each pet that comes through our doors as if they were our own. Our practice was established in 1987 by Dr. James Miller, DVM. We are a full service, family-owned animal practice, offering the latest equipment and medical procedures. Additionally, we offer boarding, pharmacy services, and a wide variety of pet foods and supplies. We have an enthusiastic and caring team ready to respond to the growing needs of our clients and their beloved pets. Join our family of caring animal lovers. Apply today!
[Insert About Hospital]
Salary : $16 - $20
