Admissions Counselor

General Description:

• The Admissions Counselor I is a professional who diligently manages applicant portfolios, performs admission counseling and conducts individual candidate interviews. The Admissions Counselor I is responsible for evaluating admission applications, responding to written, telephone, and e-mail inquiries, and handling prospective students’ issues and concerns. This individual will also participate in campus event planning and scheduling/facilitating admissions committee meetings. 
• The Admissions Counselor I is responsible for achieving qualitative and quantitative enrollment goals for assigned programs. The individual will provide guidance and assistance on application completion and ensure proper yield activities are performed to reduce melts per program. The individual will also identify opportunities to improve engagement with prospective students and applicants to improve conversion and yield for all programs.

Essential Functions and Responsibilities:

• Individuals must possess knowledge, skills and abilities to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions may be performed, with or without, reasonable accommodations, using some other combination of skills and abilities.
• Admissions Advising and Processing: Advise prospective students and applicants on admissions requirements, process all admissions documents, and provide superior customer service throughout the admissions process.
• Coordinate admissions activities with faculty and team members, including scheduling interviews and assisting students to ensure timely and efficient completion of the admissions process.
• Conduct personal interviews to assess prospective students, provide detailed explanations of academic programs, and ensure all admissions requirements are promptly fulfilled.
• Maintain consistent communication and engagement with all applicants and inquiries via phone calls, emails, text messages, and in-person meetings.
• Attend meetings, generate reports, maintain dashboards, perform data entry, and participate in committees and special projects as needed.
• Admissions Recruitment: Develop and implement a comprehensive plan with the Admissions Outreach team to enhance the prospect and applicant experience and achieve annual enrollment goals.
•  Present the value of  programs to prospective students and applicants, and conduct advisory sessions to tailor presentations to their needs.
• Achieve individual enrollment goals for assigned programs through effective engagement and personalized student experiences.
• Conduct recruitment presentations, attend Graduate/Career Fairs, and communicate with prospective students from recruitment events.
• Support recruitment efforts through phone calls, emails, and planning/executing information sessions with the Admissions Outreach team.
• Assist with campus events, including Visit Days, on-campus tours, and virtual sessions.

Required Knowledge, Skills and Abilities:

Individuals must possess knowledge, skills and abilities to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions may be performed, with or without, reasonable accommodations, using some other combination of skills and abilities.

• Proficiency in Microsoft Office applications, particularly Excel, Word, Publisher, PowerPoint, and Outlook. Proficiency in utilizing CRM systems is preferred.

• Ability to gather data and analyze information.

• Excellent written and verbal communication skills, including the ability to present in front of groups effectively.

• Demonstrated ability to work with students, faculty, and staff from diverse backgrounds.

• Ability and commitment to interacting with all constituents in a welcoming and engaging manner.

• Demonstrated ability to build rapport with clients or customers and provide customer service in a sales or customer service environment.

• Demonstrated ability to think critically and provide solutions to address issues as they arise.

• Ability to take direction and adapt as needed.

• Ability to work both independently and as part of a team.

• Pro-active, reliable approach to assigned responsibilities, with responsiveness to prioritize according to the department’s needs.

• Strong attention to detail and accuracy, as well as effective organizational skills.

• Ability to handle a high-volume environment and balance responsibilities while maintaining a respectful demeanor.

• Able and willing to work weekend and evening hours, as needed.

• Travel to regional recruitment events, as needed.

• Must possess and maintain a valid driver’s license and a driving record (as maintained by the DMV) that is acceptable to the Institute’s insurance carrier.

• Adhere to the Federal Education Rights and Privacy Act (FERPA) in the performance of all duties and responsibilities.

• Ability to lift 20 pounds/participate in light set-up for recruitment and on-campus events.

Education Requirements

• Bachelor’s degree and a minimum of one year of job-related experience, preferably in recruitment and/or admissions in higher education, are required.