What are the responsibilities and job description for the Customer Service Representative position at WOTM - Partners Professional?
Job Description
Job Description
A large well-known clothing manufacture is seeking a Customer Service Representative. This role handles a high volume of calls per day. You will assist the B2B customer regarding their orders and inquires.
JOB SUMMARY :
The purpose of this position is to Perform a variety of duties related to Customer Support by performing the following duties.
ESSENTIAL DUTIES & RESPONSIBILITIES :
1. Receives orders from customers by email, website & EDI and daily process orders to ensure prompt delivery. Entry of customer orders within 24 hours.
2. Attention to detail.
3. Resolves customers inquiries and complaints by checking on delivery dates, availability of product, shipping information etc.
4. Issue Resolution / Probing and Problem-solving. Coordinates with Sales, Planning and MFG to help resolve any issues from customers.
5. Determines the in-house availability of products to fill orders or places orders with appropriate parties to ensure prompt delivery of products.
6. Monitors the status of open orders, back orders, daily orders, and purchase orders to ensure product is received on time to fill orders.
7. Files and performs other general office work.
8. Performs other position-related duties as assigned.
9. Comply with company Compliance Program Including Environmental, Quality, Health & Safety, and Confidential Information Management Guidelines
Education / Experience :
High school diploma or general education degree (GED); and 2 years of related experience in Customer Service and / or training. Knowledge of Microsoft Office basic functions. Proficiency in Excel. Some team lead or training experience would be a , but not required. Customer Centric focus. Working well independently. Demonstrated Accountability
Company Description
Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.
Company Description
Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.
