What are the responsibilities and job description for the Warehouse Customer Service Representative position at WOTM - Partners Professional?
Job Description
Job Description
Position Summary
Our busy warehousing company Customer Service Representative (CSR) must be energetic and reliable. This role works directly with the warehouse staff and customers to facilitate on-time receiving and shipping activities. The (CSR) is also responsible for reviewing paperwork for accuracy, maintaining active files for all warehouse and production paperwork, creating production reports, and compiling data for invoicing.
Job Duties :
Facilitates on-time shipping and receiving activities in the following ways :
- Greets customers in a positive and professional manner.
- Ensures all check-in and check-out processes are completed and meet process requirements.
- Communicates with warehouse staff on assignments.
- Assign doors to drivers.
- Tracks activities and escalates as needed to ensure all time commitments are met.
- Communicate with external customers regarding scheduling, load requirements and escalate issues that may impact on-time execution.
- Daily entering of data and compiling / completing time-sensitive reports.
- Check drivers in & out throughout day, print BOL’s and outbound details.
- Obtain shipper’s releases number, destination, and trailer number.
- Engages with customers to increase customer survey participation, understand detractors that result in poor ratings, and takes active measures to improve customer service.
Provides additional administrative support in the following ways :
Job Requirements
Education and Experience : The requirements listed below are representative of the knowledge, skill, and / or ability required.
Company Description
Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.
Company Description
Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.
