MEDICAL OFFICE SPECIALIST

Definition and Role

Highly motivated candidate who shares our vision, values, and commitment to quality healthcare. Performs basic administrative duties such as filing, copying, and faxing documents, as well as performing data entry. A medical office specialist must have a good working knowledge of basic office equipment and good phone and computer skills. They are expected to multitask and adequately solve problems while providing quality service and maintaining a positive relationship with the executive team, nurse practitioners, physicians, healthcare providers, and administration staff. It is also important that medical office specialists follow all rules related to patient and employee confidentiality.

Job Responsibilities and Duties

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Communicate with direct supervisor, billing supervisor, physicians, and nurse practitioners.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Any and all other duties assigned/requested by your direct supervisor.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing this job the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk, use hands and fingers to feel, handle, or operate objects, tools, or controls, and reach with hands and arms.
• The employee must occasionally lift and/or move objects weighing up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust and focus.

Qualifications

• Minimum 2-3 years of experience working in an office and/or Healthcare facility.
• Bookkeeping and accounting for medical facilities.
• Strong knowledge and understanding of medical terminology, Wound Care, strong clinical and interpersonal skills.
• Evidence of strong knowledge of Microsoft Excel, Word, Power point and computer skills.
• Knowledge of communication processes and organization.
• Commitment to accuracy and attention to detail.

Specific Expectations of the Medical Office Specialist / Receptionist

• Attends and participates in meetings upon request, and continuing education.
• Ability to communicate, work effectively and interact well with providers, colleagues and other healthcare professionals and maintain employee and patient confidentiality at all times in written, verbal, and electronic information.
• Treats guests, providers, and other employees with care, courtesy, and respect.
• Responds quickly and appropriately to executive team and management requests.
• Demonstrates awareness of MedCentris growth and development level when performing assigned tasks.
• Completes documentation timely and in accordance with Medcentris policy.
• Have the ability and flexibility to respond to changing demands of management, executive team and providers.
• Ability to communicate clearly.