Chief Executive Assistant

WHO ARE WE?

The Wound Pros is the nation’s largest wound care management company, with a presence in 19 states and counting. Our mission is to facilitate the standardization of evaluating and treating chronic wounds in long-term care facilities by leveraging the power of AI and technology. We offer various essential services, including Digital Wound Management, Telemedicine, Advanced EHR Systems, Mobile Vascular Assessment, Digital Supply Tracking, Advanced Wound Care Dressings, and participation as a Medicare Part B provider.

Kickstart your career by joining a growing number of professionals committed to healing wounds and saving lives. At The Wound Pros, we live and breathe diversity. We pride ourselves in our team of passionate professionals from all over the world. Our core values are: we Listen, Innovate, Never give up, and ‘Kultivate’ & grow (LINK) people in their careers.

JOB SUMMARY

Lead and drive strategic initiatives and operational excellence across various responsibilities, including daily/weekly planning, regular operational reviews, team culture development, staff communications, and management processes. Organize and execute all staff and leadership meetings, ensuring they are thoughtfully structured, impactful, and aligned with the organization’s priorities. Serve as a strategic partner to the Executive Team, providing guidance on operational efficiency, resource management, initiative execution, and group strategy. Direct report to the CEO or Senior Executive.

WHAT ARE YOUR ASSIGNMENTS

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

Leadership Support

• Provide strategic support to the Executive Team (e.g., Cabinet, SVP, VP levels), ensuring alignment with the organization's mission, vision, and values.
• Act as a key liaison between the Executive Team (CEO direction) and internal/external stakeholders to foster collaboration across departments and campus-wide entities, with a focus on the areas of leadership-driven initiatives, prospect development, database integrity, and organizational performance frameworks.
• Anticipate the needs of the Executive Team, providing updates on project progress and proactively removing roadblocks to maintain momentum.
• Ensure timely involvement of the Executive Team in key decision-making processes where their leadership and authority are essential.
• Support the preparation of presentations and materials for staff workshops, retreats, conferences, and organization-wide meetings.
• Organize and prioritize critical issues and key information for the Executive team to facilitate efficient decision-making.
• Support the Executive Team in fostering a culture of high performance, accountability, and continuous improvement.
• Collaborate with the Executive Team to set key performance indicators to measure and improve department performance. Identify areas of improvement across the organization and make actionable recommendations to improve service delivery to the CEO.
• Maintain the highest levels of discretion and confidentiality in handling sensitive information.

Strategic Planning and Execution

• Develop and implement strategic and operational work plans that advance departmental goals while identifying and mitigating potential risks in collaboration with the Executive Team.
• Monitor project progress, provide leadership updates, and recommend adjustments as needed to optimize outcomes.
• Ensure that staff meetings, retreats, and leadership convenings are structured for maximum impact, fostering clarity, alignment, and shared purpose.

Cross-Team Collaboration

• Drive collaboration with all partners, identifying areas where alignment can enhance operational efficiency and strategic outcomes.
• Serve as a connector, ensuring that departmental initiatives integrate with broader institutional priorities and that teams work cohesively toward shared goals.

Operational Efficiency

• Develop and oversee operational work plans that enhance efficiency and ensure seamless execution of strategic initiatives.
• Oversee and evaluate project management systems to ensure they support coordination, accountability, and execution, making refinements as needed Prepare and analyze reports, presentations, and data insights for internal and external stakeholders.
• Lead the effort to unify systems and structures and identify the best platforms to improve internal workflows, optimizing organizational performance and responsiveness.
• Prepare and analyze reports, presentations, and data insights for internal and external stakeholders.

Data Analysis and Reporting

• Lead the development and structuring of the data analytics and business intelligence team, defining its vision, strategy, and operational framework.
• Provide strategic oversight to ensure the delivery of actionable insights that support organizational goals.
• Analyze data and performance metrics to provide insights that support decision-making and drive continuous improvements.
• Oversee the preparation of executive reports highlighting key performance indicators and areas requiring attention.
• Lead the creation and analysis of organizational performance metrics to identify trends and opportunities for enhancing the Executive Team operations.

Project Management

• Lead and oversee critical projects, ensuring they align with organizational objectives and are delivered on time.
• Manage special projects assigned by the Executive Team, coordinating cross-functional efforts and tracking progress against key milestones.
• Facilitate productive meetings, leadership sessions, and both virtual and in-person meetings with well-prioritized agendas that align with business goals and objectives.
• Manage incoming requests for data, information, and meetings, ensuring efficient organization and responsiveness.

ATTRIBUTES NEEDED FOR THE ROLE

• Ability to supervise and provide partnership to select team members, fostering a collaborative and high-performance environment as the team structure evolves.
• Advanced knowledge of fundraising strategies, donor relations, and philanthropic operations within a healthcare or nonprofit setting.
• Exceptional ability to articulate the vision, engage stakeholders, and deliver compelling reports, proposals, and presentations.
• Advanced skill in structuring, leading high-impact meetings, synthesizing complex information, and enabling data-driven decisions.
• Advanced budgeting, financial reporting skills, and leveraging data insights to drive strategic decision-making.
• Proven history in successfully leading complex programs/projects through ideation, planning, and execution.
• Advanced leadership skills, including situational awareness, conflict resolution, establishing alignment and clear direction, and driving continuous improvement.
• Demonstrated ability to successfully motivate and inspire team members to high-performance levels.
• Proven ability to lead teams effectively, prioritizing requests workload and establishing a goal-oriented work environment with clear and concise work procedures and productivity metrics.
• Ability to think strategically at both global and local levels while designing and implementing key processes, procedures, and communication plans that support effective business planning and execution.
• Advanced skills in influencing, negotiating, and persuading to reach agreeable exchanges and positive outcomes.
• Advanced skill in managing cross-functional, multi-dimensional teams and projects of the highest complexity with business risk and impact in a fast-paced environment.
• Proven ability to influence key decision-making across diverse functional areas including executive management.
• Expert skill in developing and maintaining collaborative working relationships with all levels of leadership and staff.
• Expert skill in presenting findings, conclusions, alternatives, and information clearly and concisely at all levels within the organization.
• Advanced analytical, quantitative, conceptual thinking, critical thinking, planning, organizational, and problem-solving skills.
• Expert skill in managing multiple initiatives and meeting changing requirements and priorities to accomplish objectives.
• Expert skill in the use of Microsoft Office Suite (e.g., Excel, Word, PowerPoint).
• Expert verbal, written, and interpersonal communication skills.

WHAT YOU HAVE ALREADY ACHIEVED

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
• 10 years’ progressively responsible experience in a strategic and operational role within a mid-sized organization.
• Experience leading cross-functional teams and managing strategic initiatives at an enterprise level.
• 5 years of progressively responsible leadership experience in roles preferably within operations, administration, healthcare, or medical service delivery sectors.
• Master’s degree in Business Administration, Healthcare Administration, Project Management, or a related field- Preferred

EQUAL OPPORTUNITY EMPLOYER

The Wound Pros is an equal opportunity employer committed to being an employer of choice, not just an excellent place to work but a great and inclusive place to work. We strive to recruit and maintain a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, physical or mental disability, color, religious creed, ancestry, national origin, religion, age, sex, marital status, genetic information or testing, gender identity and expression, sexual orientation or status as a Vietnam-era or special disabled veteran or any characteristic protected by law.

Please note: Only shortlisted applicants will be contacted for Interviews.