What are the responsibilities and job description for the Front of House Shift Leader position at WP Foods?
Job Title : Front of House Shift Leader
A Shift Leader directly supports all Zaxby’s managers and team members as an active leader who embodies the Zaxby’s mission statement, core values, and company culture. A FOH Shift Leader is an expert dedicated to creating encore guest experiences by providing excellent customer service and high quality food in a clean, inviting environment. The Shift Leader effectively communicates with customers, can solve minor service issues, and provides the highest level of customer assistance behind the counter and in dining room. The job requires an expert level performance and customer service savvy to productively manage each FOH station. A Shift leader is committed to constantly training less skilled employees and supervises their activities to ensure that proper customer service is continuously practiced, correct orders are processed and presented to customers, and that the dining room / facilities are clean. The Shift Leader completely understands the Micros ordering system and resolve minor malfunctions. A Shift Leader understands their leadership support role, communicates effectively with employees, and maintains a positive attitude toward management supervision and performance feedback.
Job Activities :
- Acts as a model of customer service excellence, can answer any questions regarding Zaxby’s products, and strives to provide exactly what the customer requests.
- Offers motivational support to employees and leads by example with a positive attitude.
- Performs each FOH workstation with a master skill level.
- Maintains and shares with others an expert knowledge of the Micros ordering system.
- Resolves minor customer issues at a work station or in the dining room.
- Trains / mentors 3-5 FOH employees and provides positives direction and performance feedback.
- Completes effective walk-thru of the of the dining room and provides added customer service in a cheerful, helpful, and non-intrusive manner.
- Oversees and assists all FOH employees to complete the FOH checklists by each shift’s end.
Equipment Utilized :
General Qualification Requirements :
PI257258115
