What are the responsibilities and job description for the OPERATIONS AGENT position at WPX COURIER, LLC?

Job Description

Our Spokane hub is looking a warehouse wizard who can safely operate a forklift, sort freight, build and wrap pallets, pick & pull orders, contact & communicate with drivers, handle will-call, zip through order entry on a computer, make deliveries and use a smartphone app for barcode scanning. You need the ability to lift and carry 50 pound cartons regularly, and occasionally lift 70 pounds. This position is Monday through Friday from Midnight - 8 : 30 AM with rotating on call weekend shifts.

If you enjoy working independently, but can also work well with other team members, this might be the perfect opportunity for you. The starting wage for this position is $17.50 / hr with an additional $1.50 / hr shift differential. The wage range for Operations Agent workers at WPX is between $17.25 and $22.00 per hour.

Full details about benefits offered by WPX are available on our careers website at :

https : / / workforcenow.adp.com / mascsr / default / mdf / recruitment / recruitment.html?cid=d8dc3539 -1740-4fa4-bea0-76350acb6a5d& ccId=19000101_000001 &lang=en_US

About the Organization

WPX is a logistic solutions company. Our services include contract ground delivery (small package, LTL), air and ocean freight forwarding (LCL), and contract logistics services. At WPX, we design custom delivery solutions for clients operating in industries with unique supply chain requirements.

Job Description

SUMMARY

The Operations Agent is responsible for the effective, efficient & timely movement of freight shipments and coordination of all courier operations within an assigned territory while maintaining the highest level of customer service. This position is an active participant in warehouse operations, handling inbound and outbound freight, sorting freight to appropriate routes, communicating with clients, and providing communication and direction to drivers and warehouse workers. The Operations Agent effectively performs assignments and work duties to meet established deadlines and performance goals in a fast paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receive inbound shipments and accurately prepare and tender outbound shipments
Ensure proper sorting and routing of all freight in assigned territory
Monitor handling of all ocean, air and ground freight to meet security protocols
Monitor pickup and delivery requests in assign territory and assign to appropriate driver
Monitor, direct and communicate with drivers to meet or exceed client service expectations
Identify and resolve potential operational issues before they arise, and resolve operational issues within assigned territory as they arise
Establish and maintain courteous business relationships with customers, and identify and resolve customer issues or complaints
Ensure drivers maintain accurate electronic and written records of daily pickups and deliveries capturing all freight carried
Review ongoing performance of driver delivery metrics and identify corrective actions needed
Ensure all persons seeking access to building or freight are properly authorized
Ensure proper revenue capture for all freight in assigned territory
Maintain a professional appearance including proper uniform
Maintain excellent work habits including attendance, punctuality & safety procedures
Install and use company provided Apps on a personal smartphone device
Adhere to all company policies, procedures and guidelines
Perform other duties as assigned

QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

High School diploma or equivalent

Two years’ experience in logistics, courier, supply chain services, 3PL or LTL management preferred

Must be at least 23 years old and hold a current, valid drivers’ license with a clean driving record (MVR)

Able to safely operate a cargo van, medium duty box truck, and forklift

Demonstrated knowledge of courier logistics and transportation management

Demonstrated knowledge of local geographic area and roadways

Able to read and follow roadmaps

Routinely and repeatedly push, pull, lift and carry up to 50 pounds, and occasionally up to 70 pounds

Able to effectively engage, interface, and communicate with operations personnel, independent operators and customers

Able to utilize effective time management and problem solving skills

Able to clearly read, write, speak and understand English

Able to add, subtract, multiply and divide whole numbers and fractions in all units of measure

Able to be a team player and establish priorities and meet goals

Establish priorities and meet goals even under pressure

Maintain a cheerful, courteous demeanor in difficult situations

Must be able to work a flexible schedule which may include weekends

Must be able to prove eligibility for employment in the United States

If hired, you must be able to pass :

Comprehensive background check

TSA Security Threat Assessment

Drug test prior to first day of work

COMPUTER SKILLS

Able to operate a handheld scanning device similar to a smartphone

Able to log in to a computer and read and compose email

Able to effectively use proprietary routing and dispatching software

Able to effectively use Microsoft Office software, including Word, Excel, MapPoint, etc.

WPX is a drug free workplace, and all employees are subject to random drug tests.

WPX is an equal opportunity employer

12 : 00 AM - 8 : 30 AM

Salary : $17 - $22

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