What are the responsibilities and job description for the Kitchen Sales Consultant - Selden, NY position at Wren Kitchens?
About The Role
Wren Kitchens provides the best kitchen showrooms to allow customers to inspire themselves and create a truly unique tailored kitchen at affordable prices. Our retail teams look after our customers from design to installation to ensure customers have a seamless process buying their dream kitchen.
Main responsibilities:
- Manage the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
- Working with Installation Managers to ensure service standards of Installers and installations are maintained
- Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
- Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service
- Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
- Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom
- Listen and capture customer requirements to ensure the design meets or exceeds customer expectations
- Generate inspirational designs from customer requirements using our purpose-built 3D CAD software
- Confirm all details with customers before delivery and gain their sign off using our customer charters & contracts to ensure errors are minimised
- Explain key documents to customers so they are clear on what they are receiving as part of their purchase
- Present multiple approved finance and payment methods
About You
Who are we looking for?
- Kitchen design experience is preferable but not essential
- Experience in a customer service or sales role is preferable but not essential
- You can work 40 hours a week including weekends and evenings
- You’re customer-focused and prepared to work in a fast-paced, ever-growing environment
- You'll have the ability to work in a large sales team and achieve key performance metrics
- You'll be results-driven and have experience hitting or exceeding targets
About The Company
Wren Kitchens, the UK's number 1 kitchen retailer, is expanding into the USA! Wren is aprivately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. In the financial year of 2019 we recorded revenue of over $900m.
We're proud to say that we manufacture all our kitchens out of our state-of-the-art, 252,000 sq. ft factory in Wilkes-Barre, Pennsylvania.
Wren is famous for having the biggest range of kitchens provided at flatpack prices. With the largest range of colours and styles, Wren allow for the creative freedom to inspire customers and build their dream kitchens.
In 2020 Wren Kitchens opened its first U.S. showroom in Milford, Connecticut. We were also proudly named #1 top-rated retail workplace in the UK and The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company inthe UK.
We could not be more excited to be opening brand new kitchen showrooms in the USA throughout 2021. We are looking for exceptional people to join our teams and begin an exciting and fast-paced career. This is the perfect time to join Wren as we begin our rapid growth across the East Coast.
- A fantastic team environment with great facilities
- Uncapped earning potential
- Excellent in-role training and development
- Fantastic career advancement opportunities
- High-quality IT equipment and software
- Paid vacation allowance
- 401(k) plan
- Health, vision and dental coverage
- Generous employee discount
