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Experienced Automotive Service Writer/Advisor

Wrenchworks Truck and Auto Care
Orrville, OH Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 4/26/2025

Many shops and dealerships ask; Do you have what it takes to join our team? At WrenchWorks, we ask; Do we have what it takes to provide a quality work environment for you to want to be a part of our team.

We are dedicated to providing top notch customer service, and an exceptional experience in our shops. We are a fast-paced shop, we work as efficiently as possible and are looking for someone that will thrive in the high energy environment and excel at customer service.

As a service advisor you are the liaison between customer and our technician team. You will play a crucial role in maintaining high customer satisfaction and streamlining our shop’s operations.

At WrenchWorks, our team is #1. Providing a quality working environment and having a happy team is where it all starts! We have the car count to make sure you stay busy. Our shop is air-conditioned, and did we mention we buy lunch once a week!? In addition, we also:

  • Provide shirts, and a boot allowance
  • Vacation days
  • A clean shop.
  • Health insurance after 90 days, 401(k) after a year.
  • Quality software and technology for making your job easier!
  • NO WEEKENDS EVER!!!!
  • Continuing Education in multiple forms
  • Quality shop management systems to operate efficiently and quickly.
  • A paperless, digital, modern-age shop
  • A work station that is all yours and many other added benefits.
  • Drama free, gossip free, and low to no stress work environment!
  • $45,000-100,000 based on hourly wage potential commission from gross profit.

We ask that you have a valid driver's license, proven sales experience, and a winning attitude!

Key Responsibilities:

  • Communicate clearly with customers about service options, costs, and timelines, ensuring transparency and understanding. Over the phone and in person.
  • Schedule service appointments and manage the workflow to ensure timely and efficient service delivery
  • Handle customer inquiries, concerns, and complaints with empathy and professionalism so they can be resolved to the customers satisfaction.
  • Coordinate with technicians to track progress and update customers on their vehicles status.

Qualifications:

  • Stong phone skills.
  • Proven experience as a service advisor/writer in a fast paced customer service and sales environment.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively in a busy shop.
  • Proficiency in shop management computer programs
  • A basic technical knowledge of vehicles.
  • Strong work ethic and reliability, with the ability to work efficiently.

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

Shift:

  • 8 hour shift

Work Days:

  • Monday to Friday

Work Location: In person

Salary : $45,000 - $75,000

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