What are the responsibilities and job description for the USA Customer Support Representative position at WrenUSA?
About The Role
Our CS Representatives work in our first class call centre facility in Wilkes Barre.
The role offers a base salary of $18.92 per hour
Main Responsibilities:
- Provide exceptional Customer and Delivery Support
- Arrange and confirm scheduled deliveries
- Take ownership and resolve inquiries received
- Support members of our showroom team
- Support delivery and installation teams
- Make in-bound and outbound calls
- Respond to emails
- Communicate with customers to keep them updated
- Achieve individual and department targets and expectations set out by department managers
About You
Desired Skills and Knowledge:
- Helpfulness and a customer-first attitude
- The passion to take ownership and stick with an issue until it is resolved
- Ability to effectively organize and prioritize own workload
- Excellent oral and written communication skills
- Proven ability to thrive in a fast-moving environment
- Excellent computer skills including Microsoft Office
- Flexible with working hours & overtime, including weekends & evenings
- Ability to sit in one place for long periods of time
- Excellent attendance with proven reliability and can adhere to the agreed work schedule
We will give you the guidance to be able to own & resolve every customer inquiry while going above and beyond our customers' expectations.
What Wren Offer
A full time position, with great career progression potential, health, dental and vision, competitive PTO and sick pay, and fully paid training.
About The Company
At Wren Kitchens we offer affordable luxury kitchens, proudly manufactured in the USA. We are more than just a kitchen manufacturer; we know that the kitchen is the heart of the home, where families gather, meals are shared, and memories are made.
Our unprecedented growth in the USA means that we are actively seeking outstanding individuals to join our retail showroom teams. If you're passionate about making a difference, and thrive in a collaborative environment, then Wren Kitchens is the place for you.
Don't miss out on this opportunity to be part of something extraordinary – join Wren Kitchens and shape your success!
Salary : $19
