Supervisor, Office of Treatment, Rehabilitation & Care Coordination Services

Supervisor, Office of Treatment, Rehabilitation & Care Coordination Services 

Salary: $73,561.00 – $103,221.00 per annum

To Apply: Submit a resume and cover letter to:  mhyadmin@health.nyc.gov

Welfare Research, Inc. d/b/a WRI Solutions is seeking one (1) qualified candidate to fill the full-time position of Supervisor, Office of Treatment, Rehabilitation & Care Coordination Services, Bureau of Mental Health.

Bureau & Program Description:

The Mental Hygiene Division of the New York City Department of Health and Mental Hygiene is responsible for policy, programs, and provider oversight related to mental health; alcohol and drug use; developmental delays and disabilities; and early intervention services. The work of the Division is informed by the goals of improving clinical and rehabilitative services; integrating mental health, substance use, and primary care; promoting healthy childhood development; reducing racial/ethnic and socioeconomic health inequalities; and promoting recovery.

The Bureau of Mental Health procures and monitors approximately 500 contracted programs that provide supportive housing, crisis intervention, mental health treatment, care coordination and psychiatric rehabilitation services. Additionally, the Bureau directly operates the City’s court-mandated Assisted Outpatient Treatment (AOT) program and the NYC Supportive Transition and Recovery Team (NYC START) for young adults experiencing a first episode psychosis. Lastly, the Bureau evaluates its contracted and directly operated programs to understand their impact and promote quality improvement, conducts population level surveys and behavioral health care system surveillance to identify gaps care and inform decision making, advocacy and policy.  

The Office of Treatment, Rehabilitation and Care Coordination Services is responsible for managing access to specialty treatment, rehabilitation, and care coordination services for adults with Serious Mental Illness across NYC.  Additionally, the Office is responsible for managing a contract portfolio of community based behavioral health treatment, rehabilitation and support services including, but not limited to, services accessed via SPOA. These services include, but are not limited to, Assertive Community Treatment (ACT), Intensive Mobile Treatment (IMT), Non-Medicaid Care Coordination, Clubhouses, Assisted Competitive Employment programs for adults with Serious Mental Illness.  Program performance is monitored through data collection and analysis, ongoing site visits and program provider meetings.  The Office also provides technical assistance to support the programs delivery of quality services to service recipients and works closely and collaboratively with other offices within the Bureau of Mental Health across the Division and other City and State agencies to ensure that services provided in NYC are recovery oriented, trauma informed, person centered and operating within the premise of evidence-based and best practices.

Job Duties and Responsibilities:

The Supervisor of the Office of Treatment, Rehabilitation & Care Coordination Services will be responsible for ensuring the performance of new and existing contracted program services are monitored effectively and as needed, corrective actions are implemented to improve program outcomes.  Additionally, the position is responsible for providing efficient supervision of staff while providing strategic program oversight. Supervise staff to support and monitor their management of an assigned portfolio of contracted service according to relevant policies and procedures including:

• Providing technical assistance, supervision, and support to staff as they support providers in adherence to bureau program guidelines and contractor scopes of work. 
• Timely review of budgets to ensure that all line items, deliverables or performance payments relate and support the implementation of the scope.
• Review program oversight related communications to contracted providers and provide edits and guidance to promote quality and consistency in program oversight.
• Ensure timely and appropriate corrective action plans (CAPs) are implemented to resolve audit deficiencies, egregious or persistent problems.
• Conduct direct management of an assigned program portfolio as needed.
• Identify professional development needs and promote training opportunities for office staff.
• Complete regular performance reviews of all direct reports.
• Review and evaluate KPIs of assigned programs to inform program performance evaluations, adjustments to program scopes and budgets to support programmatic improvements, contract renewals and terminations.
• Assist with the development of new programs, including drafting and evaluation of requests for proposal (RFP); drafting of scopes of service and program standards; and identifying key performance indicators (KPIs) for successful implementation.
• Liaise with personnel from State Regulatory bodies and community groups and represent the bureau and health department at stakeholder meetings as needed.
• Address questions, concerns and complaints from service providers, participants, and other constituents.
• Assist in establishing and maintaining strategic direction of the Office of Treatment, Rehabilitation and Care Coordination.
• Undertake and/or participate in special projects to improve service delivery operations.

Minimum Qualification:

A baccalaureate degree from an accredited college or university, and:

1. A Master's degree from an accredited college and five years of full-time professional satisfactory experience acquired within the last fifteen years, in a health services setting such as a laboratory, hospital, or other patient care facility, or in a public health, environmental health, or mental health program, at least 18 months of which must have been in a managerial capacity, consisting of managerial experience clearly demonstrating the ability to perform difficult and responsible managerial work, requiring independent decision-making concerning program management, planning, allocation of resources, and the scheduling and assignment of work.

Preferred Skills:

• At least 3 years of experience in behavioral health program management or direct behavioral health service delivery.
• At least 2 years of experience in monitoring contracted behavioral health or social services.
• Excellent interpersonal, oral, and written communication skills.
• Ability to analyze and present data to groups and individuals.
• Experience with performance management.
• Excellent time management, attention to detail, and organizational skills required.
• Strong computer and data management skills, including proficiency with Word, Excel and PowerPoint.
• Licensed Social Workers, Licensed Mental Health Counselors, and/or Licensed Psychologists.

Work Location: 

NYC Department of Health and Mental Hygiene

42-09 28^th Street

Queens, New York 11101

Remote Work Policy: DOHMH employees working through WRI are allowed a Hybrid option post training and onboarding.

Sponsorship Policy: Applicants must be authorized to work in the U.S. Unfortunately, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

Salary: $73,561.00 – $103,221.00 per annum

To Apply: Submit a resume and cover letter to:  mhyadmin@health.nyc.gov

Only applications submitted through the website will be considered.

Excellent Benefits Package.  EEO Employer.